Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Global Payments API Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Writes the requirements, epics, and user stories to support product development
• Supports API governance activities including consistency of standards, naming conventions, and backward-compatibility considerations
• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle

Required qualifications, capabilities, and skills

• Strong written and verbal communication skills, with experience producing clear requirements and stakeholder updates for mixed technical/non-technical audiences
• Experience in product life cycle activities including discovery and requirements definition
• Proficient knowledge of the product development life cycle
• Developing knowledge of data analytics and data literacy
• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Experience working on API-based products or platforms, including translating client needs into well-defined API requirements
• Experience collaborating with engineering on API specifications (e.g., OpenAPI/Swagger) and reviewing changes for completeness and clarity
• Demonstrated ability to write high-quality epics, user stories, and acceptance criteria that engineering teams can execute with minimal rework
• Familiarity with client onboarding / implementation for APIs and partnering with sales, servicing, or implementation teams
• Experience supporting production API products (incident learnings, root-cause themes, operational readiness)
• Experience with developer portals or self-serve enablement patterns (docs, examples, SDKs, sandbox concepts)
• Experience in payments (e.g., RTP, ACH, wires, ISO 20022, payment initiation) or treasury services products

• Leverage AI tools to frame powerful presentations

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans