Job Description

Remitee, a rapidly expanding fintech company specializing in international payments, is seeking a Payments Operations Lead.

We are looking for a Payments Operations Lead to join our Payments Operations team, reporting directly to the Head of the area. This is a senior role with a strong focus on measuring and analyzing team and operational performance, generating high-value insights, and communicating results both internally and externally.

While the role includes exposure to operational processes, its core responsibility is performance measurement and analysis, positioning data and insights as a value-added service for internal stakeholders and especially for external clients.

Key Responsibilities

• Measure and analyze the performance of the Payments Operations team and overall operational processes.

• Design, build, and maintain performance metrics and KPIs (e.g., payment speed, rejection rates, root causes of delays, operational efficiency).

• Transform data into clear, actionable insights that drive operational improvements and strategic decisions.

• Prepare and present performance reports and insights to internal stakeholders.

• Lead performance presentations and discussions with external clients, positioning data and operational insights as a value-added service.

• Collaborate closely with commercial and client-facing teams to support client communication and relationship management.

• Identify improvement opportunities and work with relevant teams to enhance processes and outcomes.

• Ensure data quality, consistency, and reliability across reports and analyses.

Requirements

• Strong experience in payments, operations, fintech, or similar environments, with a clear focus on performance analysis.

• Technical or analytical background (Engineering, Data, Economics, Business, or related fields).

• Solid knowledge of data analysis and visualization tools (SQL, advanced Excel, Power BI, or similar).

• Senior profile with the ability to work autonomously and take ownership of complex topics.

• Excellent communication skills, with the ability to explain technical or data-driven insights to both technical and non-technical audiences.

• Client-facing experience or strong capability to interact confidently with external stakeholders.

• Leadership potential and strategic mindset, even if not managing people immediately.

• Experience in reading and manipulating APIs (desirable).

About Remitee

Remitee is an international, expanding organization with a vibrant culture that sets us apart. Our work environment is fast-paced and stimulating, offering numerous opportunities for growth and development. If you're a self-starter who thrives in a collaborative and challenging environment, we encourage you to apply. Our company values are fundamental to our daily operations. To succeed here, you'll need to embrace and live our company values.

• We build trust (Integrity and Transparency).
  We inspire through example, fulfilling promises, and communicating sincerely.

• We embrace diversity (Respect and Empathy).
  We listen and connect, valuing diverse perspectives. We recognize achievements and efforts.

• We trust in the synergy that emerges from effort and collaboration (Teamwork).
  We forge authentic bonds through offering opportunities and sharing responsibilities.

• We focus on what is essential (Simplicity).
  We simplify complexity, constructing effective solutions. We promote simple and accessible communication.

• We create our best version (Excellence).
  We act with discipline and perseverance, taking care of our physical and mental well-being. We live with passion and purpose in everything we do