Job Description
Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment.
As a Payment Lifecycle Associate I within Payments Operations, you will enhance our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions, while managing payment processing across various products to ensure smooth fund transfers and reconcile purchase and sales options, futures, or securities. Leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness, you will ensure the security and efficiency of our payment lifecycle. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, while your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize our operations.
Job Responsibilities:
- You will define and analyze business flows related to the delivery of TS payment services, while contributing to test and project plans.
- Manage day-to-day processing and operational activities within the required timelines.
- Ensure accuracy and quality is maintained through adequate training and analysis. Ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
- End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
- Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
- Partnering with internal departments and stakeholders to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
- Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
- Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
- Manage and drive cross-functional initiatives from initiation through delivery, ensuring outcomes meet defined scope, timeline, budget, quality, and risk requirements.
- Own end-to-end planning, governance, stakeholder management, and execution discipline across hybrid delivery models.
- Establish and maintain delivery framework, including integrated plans, milestones, dependencies, resourcing, and governance cadence. The role drives day-to-day execution, coordinates across functions and vendors as applicable, and ensures workstreams remain aligned to scope and priorities.
Required Qualifications, Skills and Capabilities:
- 10 years of experience in managing Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving.
- Global experience in payments with good understanding of accounting and money move processes.
- Knowledge and Experience in SWIFT is a must.
- Experience and strong working knowledge of various aspects of cash operations and payments
- Strong organizational skills and operational knowledge. Strong analytical, problem-solving, and written/oral communication skills
- Experience in process re-engineering, project management, problem solving, effective communication, and subject matter knowledge
- Build strong stakeholder relationships and influence across all organizational levels
- Proficiency with standard project tooling and reporting expectations is required.
- Apply strong analytical and problem-solving skills to translate complex data into actionable insights
- Manage projects independently with a proactive and team-oriented mindset
Preferred Qualifications, Skills and Capabilities:
- Bachelor’s Degree in relevant field. Master’s degree (e.g. MBA, MSc, MCom, MCA) preferred
- Strong PC skills (PowerPoint, Excel, Word and other advanced skills preferred).
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
