• Understand current Swift architecture and infrastructure, assessing business impacts from disruptions to message and transaction flows.
• Monitor all systems and queues across platforms to ensure operational continuity.
• Investigate alerts and take necessary actions to resolve issues promptly.
• Initiate and open Service Centre tickets for incident tracking and resolution.
• Identify and escalate issues through the Incident Management process, participating in calls to provide operational insights.
• Participate in business requirement activities, ensuring monitoring tasks are considered for automation.
• Support testing activities and implementation events as needed.
• Own and create Standard Operating Procedures (SOPs) where appropriate.
• Engage in Command Center activities, including cross-training with team members.
• Work in shifts including mandatory weekend work by rota basis.

• Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset to adapt to fast-paced environments and new business initiatives, with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities.
• Familiarity with continuous improvement methodologies and design-thinking techniques to drive continuous improvement initiatives.

• Knowledge of ISO or Swift message processing or management.
• Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
• Experience in global payments and understanding of accounting and money movement processes.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.