Job Description

Join our Payment Solution Center and make your mark by delivering responsive, high-quality service to corporate and financial institution clients. This role offers the chance to deepen your treasury services knowledge while supporting operational efficiency. Bring your communication skills and client-first mindset to help us deliver best-in-class service.

As a Client Service Manager (Associate) in the Payment Solution Center, you will support Treasury Services clients by handling inquiries and requests related to accounts and transactions. You will work with a team that values collaboration, excellence, and client satisfaction, helping ensure client needs are met with precision and care. You will help enhance client relationships and operational efficiency by delivering solutions that address day-to-day service needs. You will also ensure your work aligns with risk guidelines while maintaining a strong client experience.

Job responsibilities

• Provide prompt, value-added inquiry support for Treasury Services clients
• Handle day-to-day client inquiries and requests related to accounts and transactions
• Own new and existing client cases and provide proactive status updates to clients
• Ensure alignment with risk guidelines while meeting client needs
• Identify issues and escalate them in a timely manner
• Coordinate with internal partners and follow up to support resolution
• Gather and compile information such as interest setup and rates, and account statements
  

Required qualifications, capabilities, and skills

• Bachelor’s degree
• Minimum 5 years of experience in client facing, servicing or front office roles
• Experience in payments/ cash management, with knowledge of SWIFT, real-time gross settlement, and GIRO
• Ability to provide quality service in a high-volume environment
• Detail-oriented with strong follow-through skills
• Ability to navigate independently in a large organization and as part of a collaborative team
• Risk and control mindset, with a business- and process-driven approach to work effectively with front office and operations teams
• Adaptability and openness to learn across different domains and technology
• Bilingual advanced proficiency in English and Mandarin (reading and writing) to support both global and local clients and stakeholders
  

Preferred qualifications, capabilities, and skills

• Experience working in a large multi-national corporates or financial institution
• Familiarity with cash management products such as Time Deposit, foreign exchange, and Sweeping

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.