Job Description

Join a team shaping the future of digital payments while building strong operational and risk-control fundamentals. You’ll support high-importance workflows that help clients move funds, maintain accounts, and complete trade and loan activities accurately and on time.

As an Operations Analyst in Payments Operations, you will perform hands-on processing and administrative support to deliver accurate, timely execution of client and operational requests. You will help maintain strong day-to-day controls, resolve exceptions, support audits and reporting, and identify practical improvements that reduce manual effort and operational risk.

Job responsibilities

• Support daily operational activities, including preparing and triaging tickets, maintaining trackers, safeguarding documents, and performing data maintenance.
• Process operational requests across funds transfers, deposit and account maintenance, trade finance, and loan workflows within defined cutoffs and service levels.
• Authenticate client instructions as required (for example, call-backs and signature verification) and escalate potential issues using established procedures.
• Manage client correspondence and paper-based submissions where applicable, including maintaining logs and coordinating transfer to designated storage teams.
• Coordinate responses to audit confirmation requests by collecting required information, meeting deadlines, and managing follow-ups with stakeholders.
• Collect, validate, and analyze source data to prepare summary outputs for regulatory submissions and client reporting.
• Investigate and resolve exceptions, rejects, and non-routine items, documenting actions taken and partnering with internal teams to drive closure.
• Perform low-volume manual tasks outside automation scope, ensuring accuracy, completeness, and control adherence.

Required qualifications, capabilities and skills

• 2 years of experience in banking operations (payments operations or related operational functions).
• Strong control mindset and attention to detail, including ability to follow procedures, maintain evidence and logs, and meet time-sensitive deadlines.
• Experience with operational administration (ticketing/trackers, documentation handling, data maintenance, and reporting support).
• Ability to investigate exceptions, apply judgment within defined guidelines, and escalate appropriately.
• Strong written and verbal communication skills to coordinate with internal stakeholders and respond to client and audit queries clearly.
• Proficiency in Microsoft Excel and ability to work accurately with datasets used for regulatory and client reporting.
• Native-level Japanese proficiency.

Preferred qualifications, capabilities and skills

• Business-level English proficiency (written, listening, and speaking).

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.