Job Description

Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.

As a Client Solutions Architect Manager in J.P. Morgan Payments, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.

Job responsibilities

• Leads the configuration and modification of the firm’s products and solutions, often in partnership with Technology, to fit complex client use cases
• Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning
• Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions
• Identifies and defines development requirements for product design enhancements based on client feedback
• Partners with Product Management to ensure change management activities are successful and ready to launch tasks are completed
• Works closely with Service, Sales, Implementation and other internal teams to provide updates, training and general communication
• Documents new or existing processes and executes projects to drive efficiency
• Participates in complex client implementations, injects urgency and leads parties to project completion

Required qualifications, capabilities, and skills

• Proven expertise of working across a related broad set of products
• Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
• Experience supporting Sales in pricing, pipeline planning, and account planning
• Experience working with clients in a technology field and interfacing with engineers
• Strong client management and executive-level communications skills
• Experience in payments, technology, e-commerce and financial services. Treasury Services/Payments or Merchant Services experience
• Deep understanding of payment systems, operational and product delivery and transaction processing
• Proven client-interface and teaming skills with an ability to observe and identify client problems and ideate solutions
• Excellent presentation and communications skills, with the ability to present to clients and decision makers
• Work related domestic travel is required

Preferred qualifications, capabilities, and skills

• Knowledge of product development processes, project management processes and understanding of product development lifecycle strongly preferred
• Experience with, and technical knowledge of digital channels products; including, API, voice and mobile channels
• Working knowledge of traditional and/or emerging methods of payment (e.g., low value global clearing, high value global clearing, real time payments, digital wallets and card)
• Strategic thinker that combines strong analytical skills and creative problem solving
• Client advocate that seeks to understand client needs and ways to improve client experience
  

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.