Job Description

Exciting opportunity to be part of Payments Client Service Account Management team, focused on enhancing client experience!

As an Associate within the Client Account Management (CSAM) team in Payments business, you'll play a pivotal role in enhancing the exceptional client experience that JPMorgan is renowned for. As part of our team, you'll facilitate seamless delivery of our services and products, guiding clients through their journey with the bank.

Job responsibilities

• Manage client expectations/ demands and facilitate required actions to completion

• Engage internal parties depending on clients’ inquiries

• Collaborate with other teams across the organization

• Ensure that client maintenance tasks are executed efficiently and promptly

Required qualifications, capabilities, and skills

• Basic understanding of banking products, fundamental knowledge or payment operations.

• Proficient in both Japanese and English, with strong skills in written and verbal communication, and manages expectations effectively

• Exhibits a keen sensitivity to and interest in the details related to documentation, products, and client demands and needs

• Takes ownership and responsibility, values teamwork, and positions oneself as an integral part of the larger team, collaborating effectively with other members to achieve departmental and team objectives and targets

Preferred qualifications, capabilities, and skill

• Minimum 2 years of experience in the banking industry

• Knowledge of file formats and data integration methods

• Familiarity with ERP (Enterprise Resource Planning) and TMS (Treasury Management Systems)

• Project management experience and/or skills

• Experience on utilizing digital solutions

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.