kwiff isn’t gambling as you know it. We’re redefining the experience with a bold, player-first approach to sports betting and casino, powered by our proprietary tech platform, fully automated sportsbook, and standout UX across web and mobile. What truly sets us apart? Supercharging: our signature feature that allows players’ odds, cash outs and more to be supercharged at random, creating surprise wins and a thrilling betting experience. 🎯⚡
We're looking for a Payment Solutions Specialist to help shape the next generation of our payment experience across the UK and Ireland. In this role, you'll help ensure our players enjoy a seamless, secure and reliable payment experience by monitoring transaction performance, managing Payment Service Provider (PSP) operations, and resolving payment-related issues.
This is an excellent opportunity for someone who enjoys analysing data, solving operational challenges, and continuously improving payment processes in a fast-paced iGaming environment.
Daily Monitoring & Execution: Track daily payment metrics (approval rates, declines, processing costs). Learn our infrastructure to support and propose payment routing updates initially, progressing to managing configurations independently over time.
Troubleshoot & Resolve: Deep dive into failed transactions and daily payment errors to identify trends, resolve payment issues, and minimise customer friction.
PSP Coordination: Serve as the day-to-day operational contact for PSPs, tracking their KPIs and handling technical or transactional issues directly with their support teams, including routine administrative and document requests.
Integration Support: Provide operational support during new PSP integrations, platform upgrades, and checkout testing phases.
Data & Reporting Compile and deliver payment performance reports using Metabase and Excel. Maintain data integrity by identifying tracking gaps, collaborating with the Data team to build new dashboards, and performing data extractions and analysis across various platforms (including Payment IQ) as our reporting infrastructure scales.
Incident Management: Actively monitor and respond to live payment incidents to quickly minimise disruptions to the customer experience. This role includes participating in a shared on-call rota with the Head of Payment Solutions to ensure coverage during critical windows.
Cross-Functional Support: Act as the primary operational point of contact for internal teams (such as Customer Support and Risk), sharing payment insights and troubleshooting knowledge to help resolve internal queries efficiently.
2-3 years of experience in payment operations or payment product optimisation, ideally within the iGaming sector.
Highly organised with an analytical mindset, exceptional attention to detail, and a focus on solving problems and finding efficiencies.
Excellent communication skills to coordinate effectively across teams and with external partners.
A proactive, can-do attitude with the ability to work independently and thrive in a team environment.
Nice to have:
Experience within a UKGC-licensed iGaming business
Experience with Payment IQ or another payment orchestration platform.
Knowledge of AML/KYC, fraud prevention and payment risk.
Opportunities for career growth – in a vibrant, inclusive and fast-paced industry.
Private Healthcare – Full coverage, including dental.
Performance Bonuses – Quarterly, based on team goals and business impact.
Well-being Allowance – Budget refreshed every six months to spend on wellness or fitness.
Free Lunch – Enjoy lunch on us when working from the office.
Long Service Rewards – Travel perks to celebrate your commitment.
Team Socials & Office Culture – Regular events, office dogs, offsites, plus ping pong, darts
kwiff is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to do their best work.
We aim for equity at all stages of the recruitment process.
Please let us know if there is anything we can do to make the process more accessible for you.
kwiff is supercharging betting - making it bigger, better, and more entertaining.
The only place where the odds on any player’s sports bet could epically improve - regardless of the sport, odds, or stake. This is called getting kwiffed. The app also offers players a range of casino games, including live casino and slots.
Founded in 2015, we want to tear down the betting industry and rebuild a better one. One that works for the player, not the industry.
kwiff is regulated and active in the UK and Internationally.
