Job Description

Your mission

This role is for someone who is looking to make a real investment in their career. Reporting to the Payment Resolutions Manager & Billing Manager, and working within the Payment Resolutions and Billing teams, to administer Billing of customer accounts and follow debt recovery and prevention procedures to minimise bad debt. Every customer situation is different, and the role will require a high degree of adaptability, sensitivity towards consumers, balanced with an ability to negotiate and reduce arrears. The post provides an opportunity for a self-starter to contribute to a new company and expand their knowledge as we grow and implement new systems.

Your profile

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• Billing Administration Tasks
• Addressing customer debt with sensitivity and in line with vulnerable customer policy and Ofcom regulations
• Administering financial transactions accurately
• Generating payment links to allow payment
• Chasing overdue payments via email and text
• Negotiating payment plans and managing through to completion
• Processing payment and management of allocations
• Following up on Direct Debit cancellations / failures
• Maintaining accurate records, data integrity within the systems, and complying with GDPR.
• Issuing Customer Email and SMS campaigns
• Ability to manage changing priorities within tight deadlines while ensuring quality output 
• Ability to adapt to new systems

WHAT WILL YOU BRING?

• 1 years’ experience in an admin role dealing with customer information
• Experience using Dynamics 365 CRM and BillingBooth
• Credit Control experience is desirable
• Proficiency in Microsoft Office, particularly Excel
• Strong analytical and numerical skills
• Confidence to assert yourself in a professional manner.

Why us?

IS FIBRUS FOR ME?

At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on collaboration, growth and flexibility.

We invest in our people, offering colleagues benefits that improve their personal lives as well as professional development support and private healthcare.

We encourage a supportive and inclusive environment, where everyone feels welcome, and we are excited to speak to potential colleagues who share our purpose!