Job Description

Do you excel performing in a fast paced environment where your actions will directly impact revenue growth and improve the overall customer experience for a billion dollar business with a global reach? Do you want to directly contribute to bringing new and innovative products to market? The Global Payment Products business operations team is looking for an experienced Program Manager based in China with international/cross-border technology experience to manage the operational relationships with our internal and external payment partners, develop operating procedures to support new product offerings, and become the “go to” team member for solving complex business issues.

The GPP business provides the best possible payment experience for cross-border Buyers and Sellers worldwide and extends Amazon’s reach beyond the borders of our existing stores. GPP owns three services: Amazon Currency Converter for Sellers (ACCS), Amazon Currency Converter for Buyers (ACCB), and Payment Service Provider Program (PSPP). ACCS enables Sellers to sell in more countries by making it easier to get paid quickly and security in their preferred currency, thus increasing the number of Sellers and product selection on all Amazon Stores. ACCB makes it easier for international Buyers to pay in their preferred currency, improving the international customer experience and increasing the number of customers shopping on Amazon sites worldwide. PSPP is a global fraud prevention program that partners with Payment Service Providers (PSPs) to detect, prevent, and take action against fraud and abuse.

The ideal candidate will bring the following to the position: a) financial and economic analysis skills for the evaluation of key business metrics, b) ability to engage with internal and external partners to identify performance and process improvements, and c) payments products knowledge, including an understanding of the international/cross-border payments landscape, competitive environment, and customer behavior; and d) comfortable working independently in a fast-paced environment and demonstrate solid business judgement.

Key job responsibilities
· Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon
· Own the day to day operational relationship with our external FX and payments partners
· Identifying operational gaps in new offerings and setting operational requirements for new projects
· Managing medium to large sized business operations projects
· Interfacing with business and technical customers, gathering requirements and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post launch
· Working with technology teams to drive payment processing performance improvement
· Defining metrics for assessing performance and trends

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.