Job Description

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JOB FUNCTION / SUMMARY:

The Payment Processing Support Associate 1 supports the secure, accurate, and compliant execution of domestic and international wire transfers. This role plays a critical part in mitigating financial and reputational risk by ensuring that all wire transactions meet regulatory requirements and internal policy standards. The associate works under moderate supervision and contributes to operational continuity, fraud monitoring, and customer service across the wire transfer lifecycle.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Process outgoing wire transfers and validate incoming wire data in accordance with internal policies and federal regulations (BSA, Reg E, UCC4A).
• Conduct callback verifications for all outgoing wires over $1 million and for designated accounts, ensuring proper authentication.
• Monitor daily wire activity to detect and escalate potential fraudulent or suspicious behavior to appropriate internal partners.
• Perform daily balancing of the wire system with the Federal Reserve to ensure transactional integrity.
• Repair and return incomplete or incorrect incoming wires, in line with policy requirements.
• Respond to internal and external requests for archived wire information, including subpoenas, audits, and security investigations.
• Support quality assurance efforts by reviewing transactions for accuracy and policy compliance.
• Participate in cross-training initiatives to support business continuity across multiple wire processing functions.
• Complete all required internal training and maintain proficiency in wire systems and procedures.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• At least 2 years of experience in banking operations, preferably in wire, ACH, or payment processing.
• Familiarity with wire processing platforms and regulatory frameworks (e.g., BSA, UCC4A, Reg E).
• Strong organizational skills and attention to detail in a high-volume environment.
• Proficient in Microsoft Office (Excel, Word, Outlook); experience with FedLine, SWIFT, or equivalent platforms is a plus.
• Excellent verbal and written communication skills; able to interface effectively with internal departments and external customers.
• Must successfully complete all required internal training and certification upon hire.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions
• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.