Job Description

Job Location: First Internet Bank of Indiana Fishers - Fishers, IN 46038About the Position:
As the Payment Operations Specialist I, you will perform the daily functions required to support the management of deposit product servicing and support.
What You Will Do:
- Follow policies and procedures to input, verify, and release domestic and cross-border wire transfers.
- Meet critical processing deadlines for all payment transactions including: ACH (Automated Clearing House), RTP (Real-time Transfer Protocol) and FedNow.
- Serve as back-up support on mobile deposit transactions.
- Create and submit cash letters to other institutions.
- Detect and report risks associated with payment transactions.
- Serve as a backup to coworkers and as additional support for operational functions within Payment Operations and other departments, as needed.
- Ensure work product and entries are accurate while maintaining productivity according to bank processing deadlines and regulatory requirements.
- Perform other duties as assigned.
What We’re Looking For:
- High school degree required.
- Prior banking and/or payment operations experience required.
- Proven attention to detail and excellent organizational skills required.
- Previous customer service experience preferred.
- Strong PC skills required along with an ability to quickly learn new systems.
Working Conditions/Demands:
- Professional office setting.
- Must be able to move throughout the office and buildings to obtain or relay information as well as effectively utilize a remote support staff.
- Must be able to perform the essential functions of the position with or without reasonable accommodation.
Who Are We?
We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.
We seek the game changers, the innovators…those who challenge the status quo because change really is the only constant. Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.
More about First Internet BankWhy Join Us?
At First Internet Bank, our workplace is built around people. Guided by four core competencies—Collaborate to Win, Adapt with Agility, Decide for Impact, and Put People First—we’ve created an environment where individuals feel empowered, supported, and inspired to do their best work. This commitment to collaboration and growth has earned meaningful recognition, including being named a Top Workplace multiple times and one of the Best Banks to Work For. We’re proud of these honors because they reflect what matters most to us: our team.
This culture comes to life at our 175,000‑square‑foot headquarters in downtown Fishers, designed with our people in mind. Inside, you’ll find thoughtfully designed workspaces, an onsite fitness center and The Backyard, our 18,000‑square‑foot open‑air deck with fire pits, covered pergolas, a waterfall, and plenty of greenery for stepping away and recharging. Add free snacks, soft drinks, beer on tap, unlimited volunteer time off, continuous education opportunities for development and regular team events, and you’ll find plenty of ways we support connection and a great workday.
Our benefits package includes the following and so much more:
- Medical, Dental, and Vision Insurance for Full-Time employees - Eligibility begins on day one of employment
- 401(k) Retirement Plan with Generous Match for Full-Time and Part-Time employees - Eligibility begins on day one of employment
- Professional Development Reimbursement
- At Least 3 Weeks Paid Vacation Annually - For New Employees, Paid Vacation is Adjusted Based on Start Date
- Eleven Paid Holidays
- Paid Volunteer Time
- Annual First Internet Bank-branded merchandise allowance
Equal Opportunity Employer - Women, Minorities, Veterans and Individuals with Disabilities
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The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click here to read more.