Job Description

Job Location: Fully Remote, TX 95973
Salary Range: $30.00 - $35.00 Hourly

We are seeking a detail-oriented and highly responsive Payments Operations Specialist to support our growing Payments-as-a-Service (PaaS) operations. This role is critical in ensuring smooth day-to-day payment activities, supporting merchants, and maintaining operational accuracy across systems.
You will serve as a key point of contact for merchant and internal inquiries, execute payment operations tasks, and contribute to reporting and risk monitoring—while working within defined processes and escalating exceptions appropriately.
What You’ll Do
Merchant Support & Communication (Most Critical)
- Act as the primary point of contact for merchant and internal inquiries via phone and email
- Respond within defined SLAs, ensuring timely, clear, and professional communication
- Resolve routine issues independently and escalate complex cases appropriately
Operational Accuracy & Data Integrity (Critical)
- Maintain accurate merchant records, documentation, and system updates
- Perform data entry and validation with a high level of precision
- Ensure consistency across systems and reporting tools
Reporting & Excel-Based Operations (Highly Important)
- Maintain recurring operational and risk reports
- Use Excel (filters, lookups, pivots, etc.) to validate and analyze data
- Support reporting processes that drive operational visibility and decision-making
Execution Within Defined Criteria
- Perform tasks using structured guidelines and defined workflows
- Identify exceptions and escalate appropriately rather than making final decisions
- Support underwriting, onboarding, and risk review processes
Systems & Tools Navigation
- Work across multiple platforms (payment systems, CRMs, tracking tools)
- Ensure data consistency and accuracy across systems
- Quickly learn and adapt to new tools and workflows
Payment Operations Support
- Assist with ACH returns, chargebacks, and transaction monitoring
- Support merchant onboarding and lifecycle processes
- Contribute to improving payment outcomes and reducing returns
What We’re Looking For

Required Qualifications
- Bachelor’s degree in Finance, Business, Accounting, or related field
- 3+ years of experience in payment operations, merchant support, or financial services
- Strong attention to detail and accuracy in data handling and documentation
- Excellent communication and responsiveness in a fast-paced environment
- Proficiency in Excel for operational reporting and data validation
- Ability to follow structured processes and escalate exceptions appropriately
Preferred

Qualifications
- Experience with ACH returns, chargebacks, or transaction monitoring
- Familiarity with KYC/AML processes and compliance environments
- Experience working in fintech or regulated financial services

QualificationsNA