Job Description

This role requires a basic understanding of knowledge of all The Payment Operations Fulfillment Associate I should have a general knowledge of the business online banking platform and the bank’s core data system. The candidate should also have a basic understanding of the Federal Regulations that govern the various digital banking solutions. This role will provide support in daily processing of retail and small business establishment, maintenance and deletion requests, phone lines, email, research requests, and other tasks. The specialist will frequently communicate with internal and external customers and prioritize the delivery of an excellent experience, using strong verbal and written communication skills and a basic level of technical skills.

Position Accountabilities

• Ability to work effectively with minimal supervision and be a team player
• Responds to inquiries relating to a particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreements
• Supports other Payment Operations teammates
• Understanding assigned process and procedures as it relates to the job task
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures
• Ensure excellent service is provided to all internal partners and customers
• Identifies and resolves issues within assigned function
• Performs all other job duties as assigned
• Provide high degree of professionalism and confidentiality in handling and having access to sensitive information
• Takes accountability for entire process from receipt of work to resolution and closure; provide recommendations on areas of opportunities
• Ensures daily production goals or tasks are met and maintained with a high level of quality
• Comply with dual control standards as required
• Develop and maintain knowledge of bank products, services, including other lines of business
• Ability to learn and adapt to annual updated procedures and evolving or transition of bank systems
• Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries
• Perform daily processing of all requests within established service level agreement timeframes
• Utilization of system tools and resources for remediation of any identified errors

Organizational Relationship

This position reports to the Supervisor – Payment Operations

Position Qualifications

Education & Experience

• High School diploma or equivalent required
• Minimum 1 year of Bank operations or financial industry experience including teller, platform, and/or call center representative required

Knowledge & Skills

• Experience with MS Office Suite
• High level of accuracy and great attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Detail oriented and quality focused
• Flexible, able to adapt to change
• Ability to prioritize tasks and meet deadlines

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. Th is position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.