Job Description

Provide analytical support in the development of reporting, processes, and procedures for a specific payment operations function. Analyze, validate, verify, and document the needs of project stakeholders in support of the strategic business plan. Assist management in the design of reporting, processes and workflow. Maintain accurate documentation through project completion. Ensure client data remains confidential and secure, processes are completed in accordance with Bank policies, and key processing deadlines are met. Make recommendations for operational efficiencies, procedures and processes. Support the banks strategic business plans, projects and processes.

Essential Functions

• Responsible for researching, analyzing, and implementing operational projects to improve efficiency and productivity.
• Write and maintain written procedures/instructions, reviewing for consistent formatting, professional language, compliance with bank policies and the appropriate risk management controls.
• Monitor system activities related to assigned areas of responsibility
• Analyze operational issues in a responsive and customer focused manner. Research and troubleshoot complex operational issues, providing solutions to management.
• Responsible for partnering with management in projects for process improvements and business systems analysis. Perform cost benefit analysis, obtain business and technical requirements, design systems.
• Monitor and report on established performance objectives. Provide senior management statistical and management oversight reporting monthly
• Responsible for complying with policies, procedures, security requirements, and government regulations.

Education

Education Level

Education Field

Required/Preferred

Bachelor’s Degree

Accounting, Business, Economics, Law, Computer Science or other related field

Required

An equivalent combination of education and experience may be considered.

Work Experience

Years of Experience

Experience Details

Required/Preferred

2 or more years

of experience in retail banking or operations

Required

Skills & Knowledge

• Experience with project management related to bank operations. Knowledge of bank operations, products, policies, and procedures. Knowledge of audit and exam functions.
• Knowledge of methodologies of process analysis, development, and implementation. Ability to set goals and objectives, prioritize and plan work activities using time effectively, meet deadlines and commitments, and work independently with little or no supervision.
• Proficient MS Office products. Knowledge of core banking system and ancillary products and applications.
• Extensive verbal and written communication skills for a variety of audiences (both technical and non-technical). Ability to analyze problems of a technical nature with high accuracy and attention to detail. Ability to accurately document problems and resolutions.
• Possess a high level of analytical ability for resolving complex operational problems. Ability to respond promptly to customer needs.
• Knowledge of federal and state laws and regulations relative to bank operations.

Physical Demands

Does this job require specific physical requirements as an essential part of the job?

Yes, be capable of lifting and moving objects up to 25 pounds.

Qualifications

Banner Bank is committed to complying with all federal, state and banking (including consumer protection) laws and regulations and to maintain a strong corporate-wide culture of regulatory compliance. It is the individual responsibility of every employee to maintain a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures and to comply fully with those laws, regulations, policies and procedures. Additionally, managers and supervisors are responsible for creating an environment in which they hold their employees accountable for the above.

Compensation & Benefits