Job Description
Join a team shaping the future of digital payments and drive your professional growth. Become a pivotal leader at the forefront of revolutionizing payment operations, where your expertise will help drive efficiency across our financial systems.
As a Payment Lifecycle Manager II within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions. You will manage payment processing across various products, ensuring smooth fund transfers between financial institutions, cardholders, merchants, corporate and retail clients, while also handling the reconciliation of purchase and sales options, futures, or securities. Leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness, you will ensure the security and efficiency of our payment lifecycle, and your strategic planning skills will guide our direction and resource allocation decisions. Your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize operations. Additionally, your role will involve sanctions screening, payment investigations, funds control, exception processing, resolving reconciliation breaks, and managing invoicing or cash management activities.
Job responsibilities
- Lead teams responsible for operational processes within the payments lifecycle by setting priorities, directing workflows, and monitoring performance against established metrics to ensure high productivity and quality.
- Oversee payment processing operations, setting daily production goals, delegating work, evaluating performance, and implementing action plans to achieve strategic priorities and enhance client experience.
- Manage daily operations by resolving production or quality issues, escalating process delays to management, and ensuring key control tasks are executed on business initiatives.
- Apply strategic thinking and sound judgment in decision-making, while leveraging leadership, communication, and conflict resolution skills to build collaborative and engaged teams.
- Participate in fraud detection and prevention, mitigating financial and reputational risks, and assist in strategic initiatives to align resource allocation with long-term goals.
- Ensure compliance with operational guidelines, coach and develop team members, and communicate effectively to simplify complex information for various audiences.
Required qualifications, capabilities, and skills
- Demonstrated ability in operations leadership or management within payments, with at least three years of experience leading high-performing teams to achieve business priorities and objectives.
- Advanced knowledge of global payment processing operations, products, and systems architecture to support operational efficiency, change management, and issue management.
- Proficiency in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders.
- Ability to apply a commercial and growth mindset to adapt to fast-paced operations environments and new business initiatives, leveraging strong interpersonal skills for collaboration.
- Understanding of cybersecurity controls and anti-fraud strategies to identify and address potential threats, ensuring the protection of information and systems.
- Demonstrated proficiency in using automation technologies to optimize payments processing, with a proven track record in enhancing customer experience throughout the customer journey.
Preferred qualifications, capabilities, and skills
- Knowledge of ISO or Swift message processing or management.
- Knowledge of banking functions in one or more of the following areas: Payments, Liquidity, Sanctions, Cash Account Management, Fraud, Risk and Controls.
- Accounting / Finance background preferred.
- Knowledge of Alteryx preferred
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
