Job Description

Join our dynamic Operations Team in Istanbul and play a key role in ensuring seamless payment processing and exceptional service for our clients. If you thrive in a fast-paced environment and are passionate about accuracy and collaboration, this opportunity is for you!

As a Payment Lifecycle Associate within the Operations Team, you will support the day-to-day processing and control of domestic EFT and cross-border SWIFT payments. You will help ensure payments are processed accurately and on time, managing exceptions/repairs, clearing and reconciliation, and investigations, and coordinating effectively with internal stakeholders and local banks to resolve issues. You will be expected to operate with a strong risk & controls mindset, maintain clear documentation, and consistently meet cutoff times and SLAs.

Required Qualifications, Capabilities and Skills:

• Relevant experience in payments operations with hands-on exposure to clearing and settlement processes.
• Strong knowledge of EFT workflows, including repairs/exceptions, returns, and reconciliations.
• Working knowledge of SWIFT payment processing (e.g., MT message flows and/or ISO 20022 concepts) and common payment data fields.
• Proven ability to manage payment investigations, exception handling, and timely resolution within cutoffs/SLAs.
• Strong communication and stakeholder management skills; able to coordinate across internal teams and external counterparts.

• Demonstrated ability to maintain effective working relationships with local banks/correspondent banks in Turkey.

• Fluent Turkish and professional English (written and spoken)

• Ability to work in Istanbul in a onsite model and support shift hours/cut off coverage as needed.
• Ability to handle sensitive information and comply with risk, controls, and regulatory requirements.
• Consistent record of meeting quality and timeliness targets in a deadline-driven environment.

Preferred Qualifications, Capabilities and Skills:

• Strong attention to detail and control mindset (e.g., maker-checker, audit trail, documentation discipline).
• Strong adaptation to multiple operations systems/queues.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.