• 
  Process, verify, and monitor player deposits and withdrawals via e-wallets (e.g. GCash, Maya), bank transfers, OTC
  channels, and PSPs.
• 
  Ensure payment account details match registered player information to prevent third-party usage.
• 
  Perform daily reconciliation of payment provider reports vs. internal system transactions.
• 
  Investigate and resolve transaction mismatches or discrepancies in coordination with Finance teams and PSPs.
• 
  Support resolution of failed, delayed, or disputed transactions with payment providers or banks.

• 
  Monitor payment and player activity for suspicious behaviors, including:
  o Third-party usage (different depositor name vs. registered player).
  o Abnormal or rapid deposit/withdrawal patterns.
  o Multi-accounting, bonus abuse, or collusion.
  o Account takeover attempts involving compromised payment credentials.
• 
  Escalate fraudulent or suspicious cases to the Fraud/Risk Manager or AML Compliance Officer (AMLO).
• 
  Assist in fund recovery requests (e-wallet recalls, bank reversals, fund freezes).

• 
  Prepare daily, weekly, and monthly payment and fraud reports (transaction volumes, alerts, discrepancies,
  reconciliations).
• 
  Maintain audit-ready documentation of payment processes, reconciliations, and fraud investigations.

• 
  Ensure payment and fraud activities comply with PH AMLA (RA 9160), AMLC regulations, PAGCOR licensing conditions.
• 
  Assist in preparing or supporting Suspicious Transaction Reports (STRs) and Covered Transaction Reports (CTRs).
• 
  Follow strict internal policies for KYC, payment verification, and fraud prevention.

• 
  Work with Customer Support to resolve player payment concerns professionally and promptly.
• 
  Coordinate with KYC/EDD, and Risk Analysts on cases requiring deeper customer or payment verification.
• 
  Provide insights on fraud and payment trends to improve fraud rules, reconciliation workflows, and operational controls.

Requirements

• 
  2-3 years of experience in Payments, Fraud Prevention, Risk Management, or Compliance, preferably within Online
  Gaming, Payments, Fintech, or Banking.
• 
  Hands-on experience in processing and monitoring e-wallet (GCash, Maya, GrabPay), online banking, and PSP
  transactions.
• 
  Experience in transaction matching and reconciliation, including:
  o Daily reconciliation of payment provider reports vs. internal system records.
  o Investigating and resolving discrepancies between deposits, withdrawals, and provider settlements.
  o Preparing payment and reconciliation reports for Finance, Treasury, and Compliance teams.
  Exposure to fraud detection and investigations such as:
  o Third-party usage (mismatched depositor/withdrawal accounts)
  o Bonus abuse and multi-accounts
  o Account takeover attempts
  o Abnormal payment or withdrawal patterns
• 
  Comfortable working in a 24/7 shift environment, handling high-volume payment transactions and fraud alerts.
• 
  Experience from working with various payment vendors and back-office systems.
• 
  Advantage:
  o Familiarity with PH AMLA (RA 9160), AMLC reporting obligations (STR/CTR), and PAGCOR requirements.
  o Prior experience in dispute resolution, e-wallet recalls, or fund recovery with financial institutions.