Position: Patron Services Representative

Department: Operations

Reports to: Operations & Guest Services Experience Manager

Classification: Seasonal, Part-time, Non-Exempt

Grade: 20

Salary/Hour: $23.21/hour

The Patron Services Representative serves as an ambassador for Seattle Children's Theatre, supporting exceptional guest experiences through outstanding hospitality and efficient Front of House operations. As a member of the Operations team, this position supports Front of House operations during public performances, school performances, rentals, donor events, accessibility performances, and other patron-facing activities.

Patron Services Representatives help ensure theatre operations run smoothly by preparing public spaces, assisting guests, supporting retail operations, and maintaining a clean, safe, and inviting environment. This role works collaboratively with volunteers and staff across the organization to deliver exceptional service while advancing Seattle Children's Theatre's mission and values.

About SCT:

Seattle Children's Theatre (SCT) has served more than 4 million children since its founding in 1975 through professional theatre and arts education in the Puget Sound region and beyond. Our mission is to provide children of all ages access to professional theatre, with a focus on new works and theatre education.

SCT is committed to equity, diversity, accessibility, and inclusion in all areas of our work. We encourage applicants of all races, ethnicities, religions, gender identities and expressions, sexual orientations, abilities, ages, and backgrounds to apply. We value nontraditional career paths and transferable skills.

Essential Duties & Responsibilities:

Guest Experience & Hospitality:

Provide friendly, welcoming customer service to patrons, school groups, volunteers, artists, and other visitors.

• Welcome and assist patrons and guests throughout their visit.
• Answer questions and provide general information about performances and theatre amenities.
• Assist with seating, ticket scanning, and audience flow.
• Communicate patron concerns to the House Manager as needed.

Front of House Operations:

Support the day-to-day operation of Front of House during performances and events.

• Prepare lobby and theatre spaces before performances and events.
• Assist with welcoming and supporting school groups during student matinee performances.
• Complete opening and closing duties.
• Help maintain clean, organized, and welcoming public spaces.
• Assist with audience entry and exit.

Retail & Concessions:

Support retail operations during performances and special events.

• Operate the point-of-sale system.
• Process sales accurately.
• Stock and maintain concession and gift shop areas.
• Assist with inventory and general retail organization.

Safety and Team Support:

Contribute to a safe environment and work collaboratively with the Operations team.

• Report safety concerns, maintenance needs, or patron issues to the House Manager.
• Follow emergency procedures and departmental policies.
• Work cooperatively with volunteers and staff.
• Perform other duties as assigned.
• Participate in all-staff meetings and organizational initiatives.
• Contribute positively to SCT’s mission, vision, and workplace culture.

Qualifying Skills:

We recognize that experience can come from many places. This reflects our commitment to skills-based hiring, which focuses on a candidate’s ability to perform essential job functions—regardless of whether those skills were developed through formal education, professional experience, community work, or lived experience. If you meet most of the qualifications and are excited about this role, we encourage you to apply.

Required Skills:

• Demonstrated customer service skills with the ability to interact professionally and courteously with a wide variety of guests.
• Strong verbal communication and interpersonal skills.
• Ability to work collaboratively as part of a team while following direction from supervisors.
• Dependable, punctual, and able to work assigned evenings, weekends, holidays, and school-day performances.
• Ability to remain calm, flexible, and professional in a fast-paced environment.
• Basic computer skills and the ability to learn point-of-sale and ticket scanning systems.
• Ability to stand and walk for extended periods and lift up to 25 pounds.

Preferred and Nice-to-Haves:

• Previous customer service, hospitality, retail, theatre, or event experience.
• Cash handling or point-of-sale experience.
• Experience working with children, families, or school groups.
• Experience working collaboratively with volunteers or in a team enviornment.
• First Aid and/or CPR certification.
• Multilingual communication skills.
• Passion for theatre, arts education, or nonprofit organizations.
• Familiarity with accessibility services or inclusive guest service practices.

Physical Requirements & Work Environment:

SCT will make reasonable accommodations to ensure accessibility for all employees.

Location:

This position is based at Seattle Children's Theatre, 201 Thomas Street, Seattle, WA. Work is performed on-site in theatre, lobby, concession, gift shop, and other public-facing spaces. The facility is accessible by public transportation.

Schedule:

This is a part-time, hourly, seasonal position. Work schedules are based on the performance calendar and operational needs and may include weekdays, evenings, weekends, holidays, school-day performances, and special events. Hours will vary throughout the season.

Tasks May Include:

The essential functions of this position may include:

· Remaining on your feet for extended periods during performances and events.

· Walking throughout the theatre, lobby, and public spaces during scheduled shifts.

· Lifting, carrying, and moving materials or supplies weighing up to 25 pounds.

· Reaching, bending, stooping, and navigating stairs as part of daily responsibilities.

· Communicating effectively with patrons, volunteers, and staff in a busy public environment.

· Working in crowded spaces with varying noise levels before, during, and after performances.

Benefits:

• Hourly Pay Range: $23.21 / hr (non-exempt, Grade 20)
• Sick Leave: 1 hour for every 40 hours worked
• Additional: FSA options, ORCA Passport, discounted parking

SCT uses a transparent, negotiation-free compensation structure to ensure pay equity across roles. Grade levels and pay are based on the scope and responsibilities outlined in each job description.

How to Apply

To apply, submit your resume and cover letter through our website at https://www.sct.org/about-us/work-with-us/available-positions/ by 12/14/25. Applications will be reviewed beginning 12/15/25 and the position will remain open until filled.

If you need accommodations during the application or interview process, please contact shannont@sct.org

Additional Information:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

Seattle Children's Theatre provides equal employment opportunities to all employees and applicants for employment. We are committed to building a welcoming workplace for people of all backgrounds and experiences. We believe that diversity of thought, background, and identity makes us stronger and enriches our work.