At Tennis Australia, we’re creating a more playful world through tennis – for everyone.

From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we’d love to hear from you.

We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About the role

We are seeking a Patron Communications Manager to join our team on a permanent, full-time basis. Sitting within the Customer Experience team, this role is the operational heartbeat of how we communicate with millions of patrons across the Australian Open and other major events.

This is not a marketing or promotional role - it's about making sure every patron has the information they need to get the most out of their day. From the moment a ticket is purchased to the final point of the tournament, you'll own the communications that help patrons navigate their experience: from ticketing info to what's on and everything in between.

In this role you will be responsible for:

• Leading end-to-end patron communication strategies across the full event lifecycle (pre, during and post), ensuring a seamless and engaging customer experience
• Owning and delivering multi-channel communication across digital and physical touchpoints including Ticketmaster, the AO website and app, EDM, SMS and on-site signage, covering content such as visitor information, event FAQs, schedules and day-of updates
• Driving data-led personalisation and optimisation of customer journeys to reduce friction in the patron journey, increase engagement and satisfaction (CSAT/NPS)
• Acting as the central liaison across internal teams (including Marketing, Operations, Ticketing, F&B and Product) and external partners, ensuring information is accurate, timely and consistent
• Leading real-time and crisis communications during events, ensuring patrons receive clear and prompt updates when plans change
• Building and leading a high-performing communications team, ensuring consistent brand voice, operational excellence and delivery under pressure

About you

To be successful in this role you will:

• Bring strong experience in operational communications, customer experience or event communications, with a proven ability to manage complex, multi-channel information strategy
• Be highly data-driven, with experience using analytics and customer insights to optimise performance and influence behaviour
• Have exceptional stakeholder management skills, with the ability to collaborate cross-functionally and lead in complex, fast-paced environments
• Demonstrate strong leadership capability, building and developing a team that performs under pressure
• Be a confident communicator and brand custodian, with a sharp eye for for accuracy, tone and customer impact
• Hold (or be willing to obtain) a current Police Check and Working with Children Check
• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What’s to love?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne Arena
• Monthly health & wellbeing activities with access to CorePlus Pilates
• Onsite gym, tennis facilities & free onsite car parking
• Salary packaging & a range of discounts from our sponsorship partners
• Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
• We are proud to be recognised as an employer of choice for women by WORK180

To Apply

If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.

If you need assistance or adjustments to fully participate in the application process, please contact recruit@Tennis.com.au

Applications close the 5th of June; However, we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.