Job Description

Primary Purpose

Transports patients around PHHS using wheelchairs, stretchers, beds, and gurneys to ensure patient safety.

Minimum Specifications

Education

• None.

Experience

• Prefer 6 months of experience in healthcare and/or customer service.

Equivalent Education and/or Experience

Certification/Registration/Licensure

Must have current CPR-Heart saver course completion card within 90 days of hire and/or placement from one of the following

• American Heart Association
• American Red Cross Rescuer
• Military Training Network

Required Tests for Placement

Skills or Special Abilities

• Must be able to read and write.
• Must have very strong interpersonal skills and the ability to represent Parkland in a positive manner.
• Must exhibit caring, service-oriented behaviors toward people encountered and be able to defuse emotionally charged situations.
• Must be able to apply sound judgment to satisfy a variety of questions and problems from patients and visitors.
• Must be able to follow both oral and written directions.
• Must be able to communicate effectively with patients, nurses, physicians, and other hospital personnel.
• Must have basic math skills.
• Must complete within 90 days of hire and/or placement a Preventive Back Injury & Proper Lift Technique class and demonstrate proficiency.

Responsibilities

• Safely transports patients via stretcher or wheelchair to PHHS departments/areas to help safeguard them while on campus.
• May include the transport of supplies and belongings during discharges within set standards.
• Assists in the transport of critical care patients in coordination with the appropriate clinical staff, e.g., transporting the patient from the ICU to the radiology department.
• Maintains a positive working relationship with other areas of the hospital, nurses, physicians, and other Parkland staff in order to facilitate effective communication.
• Identifies ways to improve work processes and improve customer satisfaction.
• Makes recommendations to the supervisor and implements and monitors results as appropriate in support of the overall goals and mission of Parkland.
• Stays abreast of the latest developments in customer service by attending in-house seminars/workshops and reading internal publications.
• Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the Patient Transportation area.
• Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans.
• Seeks advice and guidance as necessary to ensure proper understanding.

Job Accountabilities

• Identifies ways to improve work processes and improve customer satisfaction.
• Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
• Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure.
• Integrates knowledge gained into current work practices.
• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the area.
• Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans.
• Seeks advice and guidance as needed to ensure proper understanding.