Southeast Community Health Systems

Patient Support Specialist

Southeast Community Health Systems  •  $24k - $32k/yr  •  Zachary, LA (Onsite)  •  2 months ago
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Job Description

Please Note: This position will be primarily assigned to the organization's mobile coach

Performs customer service functions in the clinical office setting.

Essential Functions:

  • Responsible for all incoming calls.
  • Scheduling of medical and dental appointments.
  • Follow up on No-Show appointments.
  • Working of the Dental Recall List.
  • Inform patients of past due balance at point of contact.
  • Route non-clinical calls to appropriate staff and when needed take messages and forward to staff via Microsoft Outlook.
  • Retrieve appointments and messages from Patient Portal on a daily basis.
  • Complete Patient Registration for medical and dental patients.
  • Insurance Verification
  • Collection of copays, deductible, and fees.
  • Preparations for next day’s schedule
  • Other reasonable duties as assigned

Requirements

SKILLS & ABILITIES

Education: High School Diploma or GED Certificate required

Computer Skills: Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Other Requirements:

  • Ability to communicate in English, both verbally and in writing.
  • Ability to communicate in different languages desired.
  • Excellent customer service skills
  • Ability to type 40 wpm desired
Southeast Community Health Systems

About Southeast Community Health Systems

Southeast Community Health Systems is a federally qualified health center (FQHC). We are federally and state funded to provide primary and preventative care in seven rural-based communities in southeast Louisiana. The twenty-one service sites are conveniently located in East Baton Rouge, Livingston, Tangipahoa, and St. Helena Parishes. As a private, non-profit 501 (c) (3) organization, Southeast Community Health Systems offers medical, dental, and behavioral health services, which include mental health counseling, substance abuse treatment, obstetrics and gynecology, and podiatry services. Through health education, Southeast Community Health Systems work to empower patients to guide their own health care by working collaboratively with our providers. Southeast Community Health Systems is accredited by the Joint Commission and certified by the National Committee for Quality Assurance.

The mission of Southeast Community Health Systems is to provide quality, affordable healthcare, health education, and to improve the health and social needs of the communities we serve.

Our vision is to be the leader in primary and preventative care excellence. We envision a quality community health system that provides primary and preventative care as well as resources necessary for patients to take charge of their health care needs.

Industry
Healthcare & Social Services
Company Size
51-200 employees
Headquarters
Zachary, LA
Year Founded
1993
Website
shchc.org
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