Job Description

This position is PRN and will work as needed. There is no set schedule. It is not benefit eligible.

Patient Support

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

At Prevea Health, the Patient Support role involves greeting and assisting patients and visitors upon arrival, offering guidance, support, and referrals to ensure a welcoming and efficient clinic experience.

What you will do

• Welcomes patients and visitors as they enter clinic/department. Directs them to appropriate location including clinical, ancillary or business areas.
• Helps patients needing assistance. Transfers patients in/out of wheelchairs using body mechanics techniques.
• Follows clinic protocol in alerting appropriate personnel in emergency situations.
• Handles customer concerns in helpful, objective manner, involving manager as appropriate.
• Arranges for necessary transportation including cabs, clinic vans.
• May assist in maintaining waiting areas.
• Maintain lost and found.

Education Qualifications

• High School Diploma and/or GED Required

Experience Qualifications

• 1-3 years Minimum of one year customer service experience or volunteer position Preferred

Skills and Abilities

• Knowledge of customer service concepts including importance of appropriate image.
• Knowledge of clinic policies/procedures, department locations/personnel.
• Knowledge of emergency protocols.
• Skill in appropriate welcoming techniques.
• Skill in providing current directions to visitors.
• Skill in behaving appropriately in all situations including emergencies and use of equipment.
• Ability to communicate clearly and positively with all types of customers and can establish/maintain cooperative working relationships.
• Ability to follow oral and written instructions.
• Ability to maintain attractive lobby/waiting areas.

Physical Demands

• Stand - Constantly
• Walk - Constantly
• Drive - Occasionally
• Bend (Neck) - Frequently
• Bend (Waist) - Frequently
• Squat - Occasionally
• Twist/Turn (Neck) - Frequently
• Twist/Turn(Waist) - Frequently
• Lift/Carry 0-10 lbs. - Frequently
• Lift/Carry 11-25 lbs. - Frequently
• Lift/Carry 26-35 lbs. - Frequently
• Lift/Carry 36-50 lbs. - Occasionally
• Push/Pull 26-35 lbs. - Constantly
• Push/Pull 36-50 lbs. - Constantly
• Push/Pull 51-75 lbs. - Constantly
• Reach (Above shoulder level) - Occasionally
• Reach (Below shoulder level) - Frequently
• Simple Grasping (Hands/Arms) - Frequently
• Fine Manipulation (Hands/Arms) - Frequently
• Gross Manipulation (Hands/Arms) - Constantly

Working Conditions

• Extreme cold - Occasionally
• Extreme heat - Occasionally
• Humidity - Occasionally
• Wet - Occasionally
• Noise - Occasionally
• Hazards - Occasionally

Travel Requirements

• 5%

Hearing Requirements

• Hears Whispers < 3 feet - Constantly
• Hears Whispers 3-8 feet - Constantly

Vision Requirements

• Color Discrimination - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify