Job Description

Job Title: Patient Support & GoHighLevel (GHL) Virtual Assistant

Position Type: Full-time

Work Schedule: 8:00 AM – 5:00 PM EDT

Work Days: Monday – Friday

Salary: $6 – $7 per hour (depending on experience)

Workplace: Remote

Preferred Candidate Location: Philippines

About the Role

We are seeking a proactive, detail-oriented Patient Support & Go High Level (GHL) Virtual Assistant to join a growing chiropractic practice. This role is ideal for someone who has hands-on experience building Go High Level workflows and enjoys combining technical CRM work with patient-facing administrative support.

You will work closely with an existing Virtual Assistant to improve clinic operations, manage patient communications, and build GHL automations that streamline daily processes. Success in this role requires excellent attention to detail, strong communication skills, and the ability to anticipate what needs to be done without constant supervision.

Key Responsibilities

Go High Level (GHL) Workflow Management

• Build, customize, and maintain workflows within Go High Level.
• Create and implement automations, triggers, campaigns, and pipeline workflows.
• Complete Go High Level projects and workflow requests assigned by the provider.
• Troubleshoot and improve existing GHL automations and processes.

Patient Communication & Administrative Support

• Answer inbound patient calls professionally.
• Respond to patient emails and inquiries promptly.
• Coordinate communication with insurance companies.
• Check insurance claim status and follow up on outstanding claims.
• Maintain accurate documentation within ChiroTouch EHR.
• Perform internet research and administrative tasks as needed.
• Support day-to-day clinic operations alongside the current Virtual Assistant.
• Review work carefully to help minimize errors and improve workflow efficiency.

Requirements

Required Qualifications

Must-Have Experience

• Hands-on Go High Level (GHL) workflow creation and automation experience (Deal Breaker).
• Experience building workflows, triggers, automations, and campaigns inside Go High Level.
• Excellent verbal and written English communication skills.
• Strong computer skills and ability to quickly learn new software.
• Comfortable speaking with patients and insurance companies over the phone.
• Strong email communication skills.
• Exceptional attention to detail with minimal careless mistakes.
• Ability to multitask while maintaining accuracy.
• Strong organizational and follow-up skills.

Preferred Experience

• Experience working in a medical, chiropractic, or healthcare practice.
• Experience using ChiroTouch EHR and GHL
• Experience handling insurance verification and insurance claims follow-up.
• Previous Virtual Assistant experience supporting U.S. healthcare providers.

Ideal Candidate

• Highly proactive and able to anticipate tasks before being asked.
• Positive, professional, and patient-friendly personality.
• Strong problem-solving skills.
• Reliable and accountable.
• Comfortable collaborating with another Virtual Assistant in a tag-team environment.
• Takes pride in producing accurate, high-quality work.

Top 3 Responsibilities

1. Build and manage Go High Level workflows, automations, and CRM projects.
2. Provide patient communication support through phone calls, emails, and follow-ups.
3. Handle administrative tasks, insurance claim follow-ups, and support clinic operations with exceptional attention to detail.

Software & Systems

• Go High Level (GHL)
• ChiroTouch EHR

Deal Breakers

• Proven experience building Go High Level workflows and automations.
• Excellent written and verbal communication skills.
• Outstanding attention to detail.
• Ability to work independently and proactively.
• Comfortable communicating with patients and insurance companies.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.