Job Description

Patient & Site Engagement Operations Specialist

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Patient & Site Engagement Operations Specialist at ICON, you will drive patient recruitment strategies for clinical trials.

What You Will Do:

You will manage day-to-day talent acquisition and recruitment activities, supporting your team to deliver quality outcomes.

Key responsibilities include:

• Leading the development and execution of patient recruitment strategies to ensure timely enrollment in clinical trials.

• Collaborating with cross-functional teams, including clinical operations, marketing, and external vendors, to implement effective recruitment campaigns.

• Analyzing recruitment data and trends to identify challenges, optimize strategies, and improve patient enrollment outcomes.

• Engaging with patient advocacy groups and community organizations to build partnerships that enhance recruitment efforts.

• Ensuring compliance with regulatory standards and ethical guidelines while maintaining high levels of patient satisfaction throughout the recruitment process.

Your Profile:

You will have solid talent acquisition and recruitment experience, with the ability to manage competing priorities and develop your team.

Required qualifications and experience:

• Bachelor's degree in life sciences, healthcare, or a related field.

• Proven experience in patient recruitment for clinical trials, with a strong understanding of recruitment strategies and best practices.

• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders and build strong partnerships.

• Strong analytical skills, with the ability to assess recruitment data and optimize strategies to meet enrollment targets.

• Commitment to ensuring ethical and compliant recruitment practices while fostering a positive experience for patients.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here

Are you a current ICON Employee? Please click here to apply