Our mission at Sciensus is simple: to give patients control of their health through knowledge, choice, convenience and connection.
To help us be successful in our mission we are looking for a Patient Services Therapy Coordinator to join our customer service team.
40 hours per week / Rotating shift pattern between 8am – 8pm / Monday to Sunday /Site-Based / Perm Contract
Our Patient Services teams support thousands of patients across the UK, helping them access vital medications and treatments from the comfort of their homes. Within this role you will play a crucial role in ensuring patients receive an outstanding service, managing therapy medication orders, resolving queries, and supporting patients through multiple communication channels
Due to the volume and nature of patient interactions, this role is not suitable for candidates seeking occasional customer contact or purely administrative work. Applicants should be comfortable working in a high-volume, target-driven service environment and handling sensitive conversations with patients on a daily basis.
What's in it for you?
✅ Experience within a high-volume contact centre or customer service environment.
✅ Experience handling a high volume of customer interactions whilst maintaining excellent service standards.
✅ Strong computer literacy and confidence working across multiple systems simultaneously.
✅ Clear verbal and written communication skills.
✅ The ability to accurately record information whilst speaking with customers.
✅ Experience working to targets, KPIs or service level agreements.
✅ Resilience and professionalism when dealing with challenging or vulnerable customers.
✅ Flexibility to work rotating shifts between 08:00 and 20:00 and participate in the weekend rota.
✅ A strong attendance record and commitment to reliability.
Why work for Sciensus?
Sciensus is a leading European life sciences organisation with over 30 years of experience, helping over 240,000 patients a year gain access to beneficial treatments and life-changing medicines.
We empower patients with digital tools to take control of their treatments, report on symptoms, quality of life, and access support through their care journey. We blend this with personalised support services from our team of over 700 registered clinical staff.
Every colleague at Sciensus contributes to improving the patient experience. Whether you're supporting operations behind the scenes or delivering care directly to patients, your work makes a real difference.
What we offer our people?
We work hard to make sure colleagues feel motivated, developed, and recognised for the great work they do.
This role offers a salary £28,067.46 alongside a comprehensive benefits package, including:
At Sciensus, our values shape who we are, what we stand for and how we work every day. We're Passionate about Patients, putting patient care and experience at the heart of every decision we make. We're Ambitious to be the Best, continuously learning, improving and innovating to deliver exceptional outcomes. And we believe Together, We Win, building trusted relationships, embracing diverse perspectives and achieving more through collaboration.
What happens next?
Process – Initial screening call before a face to face interview
Start date - Subject to pre-employment checks – we may also consider setting you up as a temp whilst these are being processed if you are readily available to start.
#SCJC
Expansion into Europe can be complex. With over 30 years of experience in direct patient care and support, Sciensus accelerates the process of getting medicines to patients.
Through our skilled team of 500 licensed clinical staff, we support over 300,000 patients and partner with over 4,000 hospitals, clinics and pharmacies each year – more than any other European partner.
With validated expertise and unparalleled patient access, we’ll help you ensure that your life-changing medicine gets to the right patients at the right time.
