Nemours Children's Health

Patient Services Specialist Sr (Perinatal Program, Lakeland) PRN TEMP

Nemours Children's Health  •  Lakeland, FL (Onsite)  •  7 days ago
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Job Description

Nemours Children’s Hospital is seeking a TEMP Patient Services Specialist Sr. (FULL-TIME), to join our team in Lakeland, Florida.

The Patient Services Specialist Sr is responsible for performing as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team and act as a resource to team members.

  • Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee’s supervisor.
  • Customer Service: answer phone lines in a prompt and courteous manner, triage call and handle appropriately.
  • Registration: collect, maintain, and ensure accuracy of information through the use of standard business practices.
  • Financial: collect, verify, and maintain patient insurance information, including authorizations and referrals.
  • Scheduling: Advanced and comprehensive understanding of visit types, templates and how to efficiently schedule a clinic session. Additionally, rescheduling cancellations and appropriately documenting correct cancellation reason.
  • Communication: daily triage and management of electronic communication (Outlook, RightFax, EPIC in-basket, Xtend) daily. Includes all Lakeland Regional Health systems (Cerner, Intranet, Rightfax)
  • Other: Ability to cross cover in other areas such as Intake, Check-out and Reception.
  • Refer patients to vinancial counselor as appropriate.
  • Keep areast of all insurance and system changes/updates.
  • All other duties as assigned by supervisor.

Requirements

  • Must have a High School Diploma.
  • Minimum (1) one year of experience.
  • Medical Office and/or Call Center experience required.

#LI-MW1

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org

Nemours Children's Health

About Nemours Children's Health

Nemours Children's Health is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust.

Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors.

Nemours began more than 80 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions.

Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own.

We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research.

Nemours is growing to better serve the children and families in our care. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.

Industry
Healthcare & Social Services
Company Size
5,001-10,000 employees
Headquarters
Jacksonville, Florida
Year Founded
Unknown
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