Job Description

Provides support to Bone and Joint Institute of Tennessee by setting patient appointments, front desk patient registration, patient check out, maintaining records, collecting patient payments and providing customer service.

Position Requirements

• High School graduate or equivalent.
• At least one year medical office experience and ability to communicate well
• Competent in the use of computers, printers, facsimile machines, copy machines, business phones, document scanners and other office equipment and supplies.
• Office environment.
• Must be able to sit, stand, communicate in English, both verbally and in written form, squat, reach overhead, and operate a computer/keyboard and heard instruction as appropriate.

Key Results

• Cross trains to assist in medical records as needed and during any down time, to ensure that patient requests and handled in a timely manner.
• Provide patients with necessary paperwork and HIPAA information to maintain compliance and inform patient's when policy changes have occurred.
• Consistently verifies insurance eligibility prior to check in and check out, to ensure current patient demographics are accurate, prior to scheduling any follow up appointments or imaging studies.
• Oversees check-in/check-out process and able to answer patient/coworker questions regarding scheduling, co-pays, and insurance as needed.
• Responsible for collecting patient payments and confirms the accuracy of their individual collections balance at the end of each business day prior to depositing in safe.
• Assists in new hire onboarding and training when requested by the manager/director; assists co-workers during down time.
• Able to relay provider/clinical staff direction to patients as needed/instructed.
• Maintains adequate front office supplies and notifies Materials Management when supplies are running low.
• Maintains open line of communication with all staff members; interacts with staff/patients in a professional and constructive manner regarding directions, scheduling, messages, workflow changes and necessary corrections.
• Maintains work areas and personal appearance in a way that reflects professionalism, orderliness, cleanliness and safety.
• Reports concerns requiring attention to manager or director. Employee is a problems solver that brings possible solutions when presenting concerns or problems.
• Participates in departmental meetings/huddles/etc. and recommends improvement opportunities. Performs other duties as assigned by manager and independently seeks out job duties during down time.

About Us

Bone and Joint Institute of Tennessee is a leading orthopaedic practice dedicated to providing exceptional, patient-centered care throughout Williamson County and Middle Tennessee. Formally established in 2018 as part of Williamson Health, our roots date back to 1979, when Craig Ferrell, M.D., founded Franklin Bone & Joint Clinic.

Today, Bone and Joint Institute offers comprehensive orthopaedic services, including surgery, sports medicine, spine care, physical medicine and rehabilitation, diagnostic imaging, orthopaedic urgent care, physical therapy, and occupational and hand therapy. With multiple convenient locations and a growing team of physicians, advanced practice providers, therapists, athletic trainers, and support professionals, we provide advanced orthopaedic care close to home.

Our organization was built on a culture in which patients are treated as individuals and employees are valued as family. As we continue to grow, we are looking for talented, compassionate, and dedicated individuals who share our commitment to excellence and want to make a meaningful difference in the lives of our patients. If you are seeking an opportunity to grow professionally while being part of a collaborative, patient-focused team, we invite you to explore a career with Bone and Joint Institute of Tennessee.

Company Culture:

We are passionate about the care we offer and also our standards of performance which include compassion, respect, accountability and safety -- toward our patients and also toward our colleagues. We're looking for talented, caring, and mission-minded professionals who view their career in healthcare as more than just a paycheck, but as a true calling. We are proud of our unique culture that balances doing what we love, working alongside a supportive team, and maintaining a good quality of life - all while making a difference no matter your department or position.

Community Overview:

Franklin sits in the heart of Williamson County, which has the top-rated school system in the state, a plethora of parks and green spaces, fabulous restaurants, a rich traditional of hospitality, and of course, world-class healthcare. Various publications have showered Franklin with such accolades as one of the "Best Southern Towns," "Best Place to Live," "Top 10 Community for Job Growth," and "Top 50 Cities to Start a Small Business."