Job Description

If you have a passion for style and helping customers, find their perfect fit, as well as experience in retail customer service, we'd love to hear from you! Come and join us at our solis optics – Waterloo location, as a Patient Services Specialist to fill a current vacancy!

When you join solis optics, you'll see that this is more than just a job. We value our people and offer a comprehensive benefits package and the chance for you to grow personally and professionally. Join our team at solis optics and help us in creating a remarkable customer experience and finding a frame for every face.

This position is a full-time role working 30-40 hours per week, Monday to Saturday.

What Will You Be Doing? 

• Warmly greeting customers as they enter our store 
• Communicating with customers in person, by phone, and by email 
• Billing the customer, their medical service provider and other third parties 
• Managing appointment bookings, prescription printouts and billing and payments 
• Upholding excellent customer service standards using your charisma and problem-solving skills 

What Do You Bring?

• Passionate about customer service experience; a great communicator who can provide exceptional interactions with customers
• Committed to excelling as a member of a high performing team
• Ability to multi-task in a fast-paced environment
• Good computer knowledge, including Microsoft Office Suite
• Previous retail experience is considered an asset

How You'll Benefit:

• A comprehensive total rewards package
• Competitive wage and benefits 
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment 
• A workplace culture fosters a sense of collaboration 
• Ongoing training and development opportunities

Why You Should Join Us:

solis optics, a division of FYihealth group,is your neighborhood retail optical shop, offering quality eyewear and experience to match. A great selection of on-trend and luxury eyeglasses at a competitive price. A frame for every face. At solis optics, you'll have a meaningful impact on people's lives and have fun doing it. 

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $18.92 to $19.38 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedications to our team's overall well-being and growth.