Patient Services Representative
We’re seeking a Patient Services Representative with strong communication skills and experience supporting patients in a medical setting. In this role, you will handle both inbound and outbound calls with patients, clinics, insurance providers, and internal teams. Representatives assist with patient intake, insurance verification, documentation, and case management to ensure a smooth and supportive patient experience.
What You’ll Do:
Speak with patients, physicians, and insurance companies to gather information, provide updates, and support case needs
Process new referrals, verify insurance coverage, and obtain prior authorizations
Maintain accurate documentation in CRM and other internal systems
Support patients who may be experiencing challenging health situations with empathy and professionalism
Ensure compliance with HIPAA and other healthcare regulations
Collaborate with sales teams, clinicians, and internal departments to facilitate patient orders
Deliver high-quality customer service while managing multiple tasks in a fast-paced environment
Must Haves:
1+ year of experience in a medical or healthcare setting
Strong communication and phone skills
Customer-service mindset with the ability to handle sensitive or emotional conversations
Familiarity with HIPAA requirements
Ability to work with CRM systems and standard office tools
This is an excellent opportunity for someone who enjoys helping others, thrives in a detailed process-driven environment, and is passionate about supporting patients through their care journey.
duvari is a St. Louis-based information technology staffing agency committed to serving the core of IT: great people.
We’re not your typical staffing firm. We lead with heart and listen with purpose. Our team specializes in contract, contract-to-hire, and direct hire IT placements, but what truly sets us apart is our commitment to building relationships that create a positive lasting impact for clients, candidates, and the communities we’re connected to.
We believe success starts with a conversation. It’s about uncovering what matters most to people and guiding them toward opportunities that align with their values, not just their resumes. We don’t just fill roles. We celebrate the life impact of each hire, knowing our work carries ripple effects far beyond the job.
The duvari team is a passionate group of difference-makers, storytellers, and problem solvers who seek clarity in everything they do. We invest deeply in our people through our High Performance Hearts structure, StoryHire methodology, and hands-on leadership opportunities that help each team member grow and connect with others on a deeper level. Giving back is part of our DNA. From our Extended Global duvari Family sponsorships to our Kindness in Motion platform, we stay grounded in the belief that the most powerful way to lead is by serving others first.
We’re here to untangle the complicated, bring clarity to the process, and make the journey fun. That’s the duvari difference!
🔗 Learn more about how we partner with companies: www.duvari.com/who-we-are/
💼 Explore open opportunities: www.duvari.com/browse-jobs/
