Job Description

Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
  • Dental insurance coverage
  • Vision insurance coverage
  • 401(k) with company match and profit-sharing plan
  • Company-paid short-term and long-term disability coverage
  • Company-paid life insurance for you and your family
  • Access to company-provided training and educational resources
  • Eligibility for annual merit-based performance increases
  • Accrued General Purpose Time (GPT)
  • Eight company-paid holidays
  • Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
  • Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role:

The Patient Services Team Leader oversees daily front office operations and supervises patient services staff to ensure an efficient, positive, and patient-focused experience. This role requires knowledge of insurance products, an understanding of commonly used insurance companies and plan limitations, and the ability to help resolve coverage-related concerns.

How You’ll Drive Our Mission Forward:

Front Office Operations & Patient Experience

• Manage patient reception for clinic visits and diagnostic testing, ensuring a welcoming and professional environment.
• Monitor patient services procedures to uphold consistent, high-quality service standards.
• Maintain accurate and efficient schedule management; support optimal patient flow and provider workflow.
• Collaborate with physicians/providers, Nursing Team Leaders, Clinic Coordinators, and other departments to meet patient and provider needs.
• Perform short-term schedule maintenance and resolve patient/member issues promptly.
• Assist with Patient Services Representative duties when needed, including check-in/check-out, scheduling, and chart preparation.

Leadership & Team Development

• Supervise Patient Services staff and oversee daily operations of the front office team.
• Conduct and support training, onboarding, and ongoing education of team members.
• Promote a positive and supportive environment that encourages teamwork and service excellence.
• Coach, mentor, and guide team members to improve performance and productivity.
• Monitor staff performance, complete evaluations in a timely manner, and address concerns as needed.
• Ensure adequate staffing levels and approve GPT requests.
• Maintain compliance with CIS policies, procedures, and departmental standards.
• Serve as a liaison between staff, physicians, team leaders, and the Practice Administrator.

Administrative & Compliance Responsibilities

• Maintain proper security and safeguarding procedures for cash boxes.
• Communicate operational challenges or improvement opportunities to the Practice Administrator.
• Participate actively in electronic health record (EHR) processes, including SRS scanning and documentation accuracy.
• Support CIS’s mission by performing additional duties as assigned.
• Maintain patient confidentiality in accordance with HIPAA standards.

What Makes You a Great Match:

• High school diploma required; college education preferred.
• Strong communication and organizational skills.
• Proficiency with computers and scheduling systems.
• Knowledge of insurance products preferred.
• Prior management or supervisory experience preferred.
• Minimum of two years of experience in a healthcare-related field preferred.
• A commitment to teamwork, service excellence, patient-centered care, and continuous improvement.