The Patient Service Representative (PSR) works as part of a team with other PSRs, Finance, and Practice Administrators to ensure smooth patient flow within the practice on a day-to-day basis. This includes serving as the “Face of the Health Center” in customer service, making appointments, checking patients in and out, collecting co-payments, sliding fees, and outstanding balances, assisting patients with insurance and payment responsibilities answering phones, and directing inquiries as assigned.
BENEFITS:
Group health/dental/vision, agency funded voluntary life insurance, 403b Retirement Plan available upon hire, and generous vacation and sick time (start accrual immediately upon hire!)
Requirements
Has a degree or certification in office studies, business administration, or related field. Relevant experience in the field may be substituted for degree requirement. Has excellent interpersonal and verbal communication skill. Shall be knowledgeable in medical and dental terminology. Shall possess typing skills. Is skilled with computers and computer applications. Gives attention to detail and possesses problem resolution skills. Has a positive attitude and high energy and a quick learner. Adaptable to change and is resourceful and proactive when identifying and resolving problems.
*NCFHC is an equal opportunity employer
North Country Family Health Center is a Federally Qualified Community Health Center, one of 1,400 in the country. Community Health Centers offer "one-stop shopping" - primary and preventive healthcare visits, dental, and mental health services; case management; insurance enrollment; and WIC services... all conveniently located, coordinated, and tailored to meet patient's needs. We provide you with high quality, patient-centered, affordable, and accessible care. Our staff can help guide you through the complex healthcare system to help you get the care you need from us or others. North Country Family Health Center believes everyone deserves high quality, affordable healthcare. We accept private insurance, Medicaid, Medicare, and offer a sliding fee scale for patients based on family size and income. We are dedicated to reducing barriers to care such as cost, lack of insurance, and transportation. This Health Center receives Health and Human Services funding and has Federal Public Health Service deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
