Job Description

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

**Schedule is every Saturday from 8:00 am - 2:00 pm, and coverage as needed during the week.

and PURPOSE

The Patient Services Representative (PSR) works to support the mission and vision of Neighborhood Healthcare by supporting clinics with front office tasks. The PSR’s primarily roles are to directs incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments.

RESPONSIBILITIES

Direct Patient Care

• Assesses incoming phone calls to determine the correct course of action based on customer's information and needs
• Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail

• Conducts appointment reminder calls to all patients; including noted documents required for their visit
• Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy

Provider and Team Support

• Generates daily lists of scheduled appointments for the clinic
• Shares accountability for overall patient health outcomes by working in coordination with care teams
• Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders

Clinical Administration

• Schedules appointments and enter all required data into electronic scheduler
• Tracks and records filled and cancelled appointments
• Prepares patient charts prior to their appointments
• Verifies patient appointments and arrival time at registration
• Receives and records patient payments in computer and ledger for services received
• Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed

• Completes ongoing/annual training for position compliance

EDUCATION/EXPERIENCE

• High school diploma/GED required
• One year customer service experience required; in a healthcare setting preferred
• Experience working with electronic medical records and multi-phone lines preferred
• Bilingual (English/Spanish), (English/Arabic), or (English/Mandarin) may be required by site

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with customer service etiquette and protocols
• Ability to interact effectively with clinic personnel, patients, and diverse populations
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to use computer programs, such as spreadsheets and databases
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Ability to lift/carry 20 lbs/weight
• Ability to stand for long periods of time

COMPLIANCE (Safety & HIPPA)

• Follow all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintain current knowledge of policies and procedures as they relate to safe work practices
• Follow all safety procedures and report unsafe conditions
• Use appropriate body mechanics to ensure an injury free environment
• Be familiar with location of nearest fire extinguisher and emergency exits
• Follow all infection control procedures including blood-borne pathogen protocols

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes

• Comply with all regulations regarding corporate integrity and security obligations
• Report all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay Range: $22.88 to $32.08 per hour, depending on experience (DOE)

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.