Job Description

Overview

As a Patient Services Representative at Cumberland Pediatric Dentistry & Orthodontics, you’ll be the friendly first face that families see and the voice they hear when they call, setting the tone for a positive, comfortable visit from the moment they arrive. You’ll keep our front desks running smoothly by managing check-ins and check-outs, scheduling, insurance verification, payments, and daily reporting, while working closely with our dentists and team to support exceptional patient care. The ideal candidate is organized, detail-oriented, and flexible, with a warm, upbeat personality that puts kids and parents at ease. If you enjoy helping people and thrive in a busy, team-focused environment, we’d love to have you join our team.

At a glancePay: $17-$19/hour, based on experience  Schedule: Monday - Thursday 7:45 am to 5:00 pm; Friday's 7:45 am to 1:00 pmLocation: Smyrna, TN  What we offer:  •    Medical and vision insurance: You’re eligible starting the first month after you join.  •    Dental coverage: Enjoy this benefit with $0 premium.  •    401(k) plan with company match  •    Generous paid time off and holidays  •    Employee referral program: Earn rewards for bringing talented individuals to our team.  •    Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more.  •    Pet insurance: We understand the importance of furry family members too.  •    Cutting-edge technology and training: We provide the tools and resources you need to excel in your role.  •    Life and disability insurance options  •    Keep growing your career with our Education Assistance Program, which helps cover the cost of CE courses, certifications, and advanced degrees.

Who We Are Where Beautiful Smiles Begin. Cumberland Pediatric Dentistry & Orthodontics has been providing care for patients in Middle Tennessee for over ten years. Their mission is to make a difference in the lives of our patients by delivering unsurpassed pediatric dental and orthodontic care in a fun, welcoming environment. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.

As a partner of Chord Specialty Dental Partners, we combine the close-knit feel of a local practice with the resources, training, and career paths of a larger network, and we’re committed to making every team member feel supported and inspired. 

Responsibilities

• Serve as the first point of contact for patients and visitors, warmly greeting families at arrival and dismissal and keeping the waiting area clean and welcoming.• Check patients in and out, verify patient information, and keep patient account records up to date.• Answer phones and voicemail and respond to patient questions and concerns.• Schedule and confirm appointments and follow up on no-shows and cancellations.• Verify insurance coverage and calculate and collect co-payments.• Process credit card payments, balance nightly deposits, and run collections, reconciliation, and production reports.• Scan documents and essential paperwork to the practice management system • Communicate openly with the office manager, team members, and other departments to support superior patient care, and assist with administrative duties as assigned.• Follow all HIPAA standards.

Where Your Career Can Go  Your first job here is just the beginning. As you grow, you can move into roles like:  •    Trainer, mentoring the next class of new PSR’s•   PSR Supervisor•    Office leadership, helping run a practice day to day With practices across our network, you’ll have room to grow without having to start over somewhere new.

Qualifications

• High School Diploma or GED required• Knowledge of administrative and clerical procedures• Knowledge of computers and relevant software applications• Knowledge of customer service principles and practices• At least one year of experience working in a dental, medical, or health-care office is preferred• Customer Service Experience – Friendly and helpful demeanor with patients and co-workers• Flexibility – Must adapt easily to changing conditions and work responsibilities • Must be available to travel to other locations to meet operational needs • Knowledge of insurance plans (HMO/PPO) is helpful• Bilingual preferred