Job Description

JOIN OUR TEAM!

Vera French is looking for a Patient Services Representative to provide compassionate customer service to clients visiting our Davenport, Center Outpatient location. As a Patient Services Representative you will facilitate the smooth running of the mental healthcare environment and support the delivery of quality patient care. As the first point of contact for clients, you will play a critical role in their experience at Vera French. If you are looking to make a difference in your customer service career, this position may be for you!

WHAT YOU'LL DO:

• As the Patient Services Representative you will welcome and greet patients, families, and visitors
• You will coordinate patient appointments, answer inquiries and provide information about the services provided by Vera French.
• You will attain a high level of confidentiality and safe guard patient privacy.
• You will collect copays, ensure accurate patient information, and assist patients with the completion of any necessary documentation.

WHAT YOU'LL NEED:

• High School Diploma (or equivalent) required.
• Excellent customer service or public relations skills required.
• Computer knowledge and Microsoft office experience
• Office setting experience preferred.

WHO YOU ARE:

• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
• Persistent. Although it may take a while to achieve a goal, you do not give up.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.

Make an Impact: Our mission is to enhance the mental health of all in our community by providing quality, accessible and comprehensive care.

Learn and Grow: Vera French offers various in-house training opportunities CPR, Medication Management and other trainings through our learning management system. To encourage our staff to continue their education, Vera French also offers a Tuition Reimbursement and Loan Repayment program for all employees after one year of employment.

WHAT WE OFFER:

• WHAT WE OFFER:
• Group Health, Dental and Vision insurance
• UMR Healthcare
• Delta dental and vision insurance
• Employer paid life Insurance, AD&D, LTD through Mutual of Omaha
• Supplemental life insurance, short term disability available
• 401(k) with employer contribution & matching
• Employer contribution 3% of annual salary, vested day one
• Employer matching 25% of every dollar put in by the employee, up to 6%
• Tuition Reimbursement & Loan Repayment Program
• Every employee (full-time or part-time) is eligible after one year of service
• Supplemental Critical Illness and Accident Coverage through MetLife
• Paid time off
• Nine paid holidays per year
• Nine paid sick days per year accrued on a payroll basis
• 2 weeks of vacation accrued on a payroll basis
• Vera French Day