Job Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

The Patient Services Representative is responsible for greeting patient(s), check-in, check-out, scheduling, and managing the telephones and messaging. Collects and posts copays, deductibles, and past due patient balances at the time of service. Promotes a team-oriented atmosphere and takes initiative in maintaining a tidy and safe clinical environment.

Essential Functions

• Greets patients as they arrive at the clinic.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Performs electronic chart pre-load process.
• Scanning documents to the patient electronic chart
• Collects / post co-pays and other monies due from the patient at the time of service (for current and past-due balances)
• Answers phone calls and takes necessary action (Athena messages, overhead triage page, etc.)
• Performs daily opening and closing procedures; rolls the telephones, generates morning close-out (as needed)
• Scheduling: creates, modifies, cancels patient appointments
• Documents requests in for medication refills in Athena
• Manages medical records (hard-copy and electronic)
• Ability to multi-task in a face-paced environment
• Communicates effectively and pleasantly, decisive decision-making skills.
• Participates in orientation, instruction/training of new personnel.
• Additional duties as assigned.
• Follow management directives.

Knowledge/Skills/Abilities/Expectations

• Basic computer knowledge.
• Excellent customer service
• Able to organize tasks, develop action plans, set priorities and function in stressful situations.
• Ability to maintain a good working relationship both within the department and with other departments.
• Must have good and regular attendance.
• Must read, write, and speak fluent English.
• Approximate percent of time required to travel: less than 1%
• Performs other related duties as assigned.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. AND Postsecondary (Cert/Diploma/Program Grad) in medical assisting (Preferred)

Experience

• 2+ years as a medical office receptionist, patient access, or medical scheduler in a primary care or specialty physician office setting (Preferred)