Job Description

Who We Are:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

Benefits Include:

• Monday - Friday Scheduling
• Paid Holidays
• PTO
• Comprehensive Medical, Dental, and Vision Coverage
• 403(b) Retirement with Employer Match
• Training and professional development opportunities
• Work-life balance as a Blue Zones participant

Position Purpose:

Under the supervision of the Patient Services Representative Supervisor, Revenue Cycle Manager, or Clinic Manager, the Patient Services Representative II (PSR II) supports efficient and effective patient flow by following established procedures, collaborating with clinic staff, and proactively identifying and resolving operational challenges to ensure a positive patient experience and seamless clinic operations.

Essential Functions

• Accurately and efficiently register patients, verify required documentation, and provide clear, courteous assistance with registration forms to ensure a positive check-in experience.
• Promptly verify patient eligibility and collect, document, and maintain complete and accurate demographic, financial, insurance, and third-party payer information.
• Thoroughly prepare and review patient charts before appointments, verifying information and promptly updating electronic records to support efficient patient care.
• Proactively review patient charts for missing or incomplete billing, registration, and treatment documentation, collaborating with appropriate staff to resolve discrepancies in a timely manner.
• Respond to telephone calls promptly and professionally, address inquiries courteously, route calls and messages appropriately, and regularly communicate with callers on hold.
• Accurately and efficiently schedule, reschedule, and cancel appointments according to established guidelines, coordinating with clinical staff to optimize patient flow and appointment availability.
• Accurately calculate patient charges, collect applicable payments, and clearly communicate payment expectations and processes with professionalism, sensitivity, and respect.
• Promptly and accurately record and reconcile patient payments in the practice management system, ensuring compliance with established financial procedures.
• Independently monitor, prioritize, and complete front office work queues, including scheduling buckets and GAP list tasks.
• Maintain dependable attendance and punctuality, arrive prepared to begin work at the scheduled time to support uninterrupted clinic operations.

Qualifications

• High school diploma or equivalent required.
• Ability to work a full-time schedule, Monday through Friday.
• Minimum of one (1) year of clerical, front desk, or customer service experience in a public-facing role required. Experience in a clinical or healthcare setting preferred.
• Ability to type a minimum of 40 words per minute and accurately perform numerical data entry using a 10-key keypad.
• Ability to maintain strict confidentiality in accordance with HIPAA regulations, policies, and procedures.
• Experience using practice management systems and electronic medical records (EMR) systems preferred.
• Knowledge of patient billing, payment collection procedures, and applicable regulations preferred.
• Familiarity with medical terminology, basic anatomy, and standard medical office practices and procedures preferred.

Ready to join our team? Apply now and take the next step in your career.

Aviva Health is an Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Aviva Health is a Drug-Free Workplace

To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.