Job Description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world

Care to join the team?
We are seeking an enthusiastic and efficient Patient Services Officer (Medical Receptionist) to join our team across our Adelaide clinics on a full-time, maximum term contract. In this patient-facing role you will play a key role in delivering administrative support to both clients and staff, while maintaining a professional, caring, and approachable manner in a dynamic healthcare environment. As the first point of contact for our patients, your ability to build rapport and create a welcoming experience is essential to making their visit a positive one.

Benefits of joining our team:

• Great work/ life balance, no late nights or weekends.
• Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential.
• Qantas membership discount, gym membership discount, Bupa discount.
• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatment.
• Fast paced, high performing & agile working culture with lots of change due to our rapid growth.
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
• Learn and grow with our award-winning development programs.

More specifically, you will:

• Work in an administrative role where customer focus is the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and receipting at time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and filing of patient notes.
• Be required to work across all four Adelaide sites.

We’re interested in hearing from people who:

• May have previous medical industry experience.
• Eager to learn new systems and applications for managing patient and Doctor requests.
• Demonstrate ability to provide ongoing patient care and customer service.
• Have strong communication skills.
• Have previous experience working individually or as part of a team.
• Possess knowledge of patient billing systems and related Medicare mechanisms would be highly valued.
• Have exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.
• Are flexible with their approach to work and able to adapt in a fast-paced environment.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose. GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.