Job Description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world

Care to join the team?
GenesisCare is seeking a warm, proactive and highly organised Patient Services Officer (Medical Receptionist) to join our dedicated team on a permanent full-time basis at our Darlinghurst clinic, located within the St Vincent’s Hospital campus.

In this pivotal role, you will support patients throughout their cancer care journey as their first point of contact. This is a dynamic, fast‑paced environment with shifting priorities, so your ability to respond with efficiency, empathy and professionalism will be essential.

If you are passionate about delivering exceptional administrative support and are looking for a role that truly makes a difference, we’d love to hear from you. Read on for more details about the role and what we can offer.

More specifically, you will:

• Deliver efficient administrative support in a fast-paced environment where patient experience is the priority.
• Welcome patients as their first point of contact and provide outstanding customer service in person and over the phone.
• Adapt confidently to changing demands and competing priorities.
• Schedule and confirm patient appointments and consultations.
• Manage billing and receipting at the time of appointment.
• Complete accurate data entry and process required documentation.
• Support the smooth day‑to‑day operations of the clinic.
• Communicate regularly with the broader team to ensure seamless workflows.
• Maintain patient records and ensure timely filing of patient notes.

We're interested in hearing from people who have:

• A demonstrated commitment to delivering excellent patient care and customer service.
• Strong organisational and communication skills, with the ability to work collaboratively with both internal and external stakeholders.
• Proven ability to work both autonomously and as part of a team.
• A professional phone manner and experience managing a high volume of enquiries.
• High attention to detail and strong time‑management capabilities.

Benefits of joining our team:

• Qantas membership discount, gym membership discount, Bupa discount.
• Fitness Passport - enabling unlimited access and value across extensive choice of fitness facilities.
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing organisation.
• The opportunity to work for one of the most influential healthcare providers
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is an Equal Opportunity Employer.