The Royal Children's Hospital

Patient Services Officer $32ph +Super & casual loading. Full/Part Time or Casual

The Royal Children's Hospital  •  Melbourne, AU (Onsite)  •  4 hours ago
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Job Description

An exciting opportunity for a Medical Receptionist (Patient Services Officer) to join our multidisciplinary Clinic team.

  • Opportunity for growth
  • Access to generous salary packaging of up to $15,990 per FBT year

About Us

Jean Hailes Clinics is a leading national not for profit dedicated to creating healthy lives for all women, girls, and gender-diverse people. Jean Hailes for Women’s Health CARES and we are proud to foster a culture and environment where our values of Collaboration, Authenticity, Respect, Excellence and Spirit are embodied in what we do to support the community, and individuals reach their full potential.

The Jean Hailes Clinics are highly regarded specialist in women’s health clinic in Melbourne CBD. The Operations Clinic Team are pivotal and responsible for delivering patient centered, proficient clinical services for approximately 40 Clinicians across different disciplines.

About the Role

Reporting directly to the Practice Manager, this is a permanent role offering part-time or casual hours. Ideally you will have experience as a Medical Receptionist in a general practice and enjoy delivering optimal customer service.

The Role Includes:

  • Providing helpful customer service to patients on the phone, by email and in person
  • Facilitating patient arrivals, check-ins and appointment and referral coordination
  • Processing billing, payments, patient referrals and managing waitlists
  • Maintaining accurate and secure patient records
  • Maintaining the consultant rooms and reception area in readiness and support
  • Liaison with nurses, clinicians, team members and the Practice Manager

About You

Essential Criteria

  • To be considered for this role you must have:
  • Minimum of 1+ years' experience as a Medical Receptionist in a GP or Specialist Clinic.
  • Experience with Best Practice Software
  • Knowledge of MBS Billing, Tyro, EftPos, Hicaps
  • Have a motivated, organised and friendly approach
  • Deliver excellent communication skills
  • Effective Time Management

Desirable Criteria

  • Experience with HotDoc Booking system

Why Work at Jean Hailes

  • A supportive and inclusive workplace culture
  • Access to generous salary packaging of up to $15,990 per FBT year. Find out more information about this benefit from our salary packing provider here: https://www.salary.com.au/available-benefits
  • Be part of the leading specialists and innovators in women's health with a team that is professional, passionate and care.

Application process:

Jean Hailes is an Equal Employment Opportunity provider and understands the importance of diversity and inclusion. We recognize that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications should include a resume and a cover letter detailing your suitability for the role, including your ability to fulfil the key responsibilities and requirements, and why you would be a great addition to our team.

Phone screening and interviews will occur prior to the closing date of this advertisement. Candidates interested in this position are encouraged to apply directly to this advertisement. As part of our recruitment process, we will be conducting Pre-Employment Checks with our successful candidates - this will include a police clearance and proof of Covid vaccination.

Have you got any questions - please do not hesitate to reach out to careers@jeanhailes.org.au

The Royal Children's Hospital

About The Royal Children's Hospital

The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.

We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.

With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.

When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.

In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Parkville, AU
Year Founded
Unknown
Website
org.au
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