Job Description

Salary: $74,000-78,000 per year

Other Forms of Compensation: Up to $2,500 annual bonus potential

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

What You’ll Do (aka Why This Role Is Awesome):
As a Patient Service Manager, Integrations Group, you’re the go-to expert for launching, leveling up, and stabilizing patient food service operations across the country. You lead the onboarding of patient service teams onto TouchPoint’s standardized patient services platform bringing consistency, clarity, and confidence to every transition.

You’ll work hands-on with teams during operational changes, system implementations, and performance optimization, ensuring patient service programs and concepts, standards, policies and financial controls don’t just roll out, but stick Once operations are running smoothly and results are strong, you partner with field teams to support on-site execution, ensuring a seamless transition and shared accountability—mission accomplished.

This is a national, field-based role, not a permanent unit assignment. It’s built for seasoned patient service operators who love variety, thrive in fast-paced environments, and know how to teach, implement, and elevate performance across multiple locations.

What Sets You Apart:

• You’re “an expert” in patient services
• You’re confident walking into a new operation and making it better
• You can train, influence, and stabilize teams quickly
• You know how to partner with Operations, Finance, and Technology to get results

If you love making things work better—and helping teams succeed while doing it— this role puts you right at the center of the action.

The Power of Partnership (aka Your Superpowers):

• Build trust and influence outcomes through relationships, insight, and action—not hierarchy
• Work comfortably across teams, functions, and leadership levels to bring people together and get things done
• Communicate clearly, confidently, and with purpose—whether you’re writing, presenting, or leading a conversation
• Drive meaningful dialogue and collaboration that strengthens programs, processes, and the overall team experience

How You Think & Work (The Brains Behind the Magic):

• Handle employee, client, and company information with care, discretion, and integrity—trust matters here
• Make sense of complex information in fast-moving environments, turning data into insights and clear, actionable recommendations
• Break down complex ideas and communicate them in a way that’s clear, concise, and easy to understand—whether speaking or writing
• Bring strong technical skills to the table, with intermediate to advanced proficiency in Microsoft Office and OMS
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists

Your Mission (How You Make an Impact):

• Lead the onboarding of retail teams onto TouchPoint’s standardized patient service operating platform, setting teams up for long-term success from day one
• Implement and reinforce patient services playbook details, tray line standards and policies increasing patient satisfaction scores and that drive consistency and results
• Partner with Technology to support MyDining implementations, current system enhancements, and user adoption. Patient rounding with a purpose is a daily task
• Complies with federal, state and local health and sanitation regulations and department sanitation procedures while maintaining a clean, sanitary population and contract
• Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies
• Ensure financial controls, inventory management, and reporting processes are executed accurately and consistently
• Train unit leaders on patient service execution, labor management, and performance tracking best practices
• Oversees the evaluation of and discipline of patient food services employees, as applicable and according to departmental policy
• Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations
• Completes all required documentation, reports and logs in a timely, professional and thorough manner
• Identify performance gaps and implement corrective actions to improve patient services scores and staffing and overall patient service performance
• Stabilize operations during transitions and confidently transition ownership back to regional leadership teams while Follows facility and department infection control P&P
• Complies with production, safety handling and quality food standards related to patient food services
• Follows facility and department safety policies and procedures to include occurrence reporting
• Participates and attends all departmental meetings, staff development, and professional programs, as appropriate
• Adheres to Emergency Preparedness Program. Participates in disaster drills as appropriate
• Understanding Patient Satisfaction monitoring (ie, Press Ganey, PRC, Qualtrics, etc)
• Follows the facility’s protocols for Hazardous Materials and Waste Program.
• Adheres to facility confidentiality, HIPAA and patient rights policies
• Performs other tasks that may be assigned

Bottom line: You bring structure, clarity, and momentum—then hand off a stronger operation than you found.

Physical Demand (How you will stay active on the JOB):

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee is occasionally required to stand; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crawl and taste or smell
• The employee must occasionally lift and/or move up to 25 pounds

What You Bring to the Table (Your Value in Action):

• B.S. Degree in Nutrition or Hospitality Management or equivalent preferred
• Minimum of 7 years of patient service leadership experience; healthcare preferred
• Strong knowledge of patient delivery systems, financial controls, and PS analytics
• Experience onboarding teams to standardized systems or operating models
• Highly organized, self-directed, and comfortable working independently
• Dietary Manager Certification required if associate doesn’t have an associate degree or higher in nutrition or dietetics

• Ability to travel nationally on a full-time basis

Your Work Environment (What to expect):

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud.
• All employees are responsible for maintaining a hazard-free environment for themselves and our customers. All employees are required to wear personal protective equipment (goggles or eyewear, gloves and aprons) when handling chemicals or other hazardous substances or when assisting in first aid.

• Employees may be required to use certain mechanical, electric, sharp, heat producing, and other potentially dangerous equipment while performing job responsibilities. Employees will be instructed in the proper use, function and maintenance of all kitchen-related equipment. See your supervisor for specific training procedures.

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1543183

TouchPoint

PASCHA A BELNAVIS

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