Job Description

The Patient Services Manager supervises the Patient Services staff within the surgical department of the practice. This position requires a strong leader with the ability to lead, develop, and motivate staff to ensure optimal efficiency and deliver the highest quality of patient care. LOCATION: Lind Eyecare, Kearney, Nebraska
WHAT WE OFFER:

• Competitive wage based on experience
• Paid Time Off
• Holiday Pay + 2 Floating Holidays
• Medical, Dental, & Vision
• 401(k)
• Opportunity for growth through company-sponsored certification program

ESSENTIAL RESPONSIBILITIES:

• Develop and guide staff to ensure consistency in performance and improve efficiencies.
• Coordinate patient scheduling and monitor patient flow throughout the office, ensuring timely patient services.
• Verify accuracy of data entry of patient insurance, charge entry, and payment balances on a daily and monthly basis.
• Maintain inventory of all medications and supplies to ensure each examination room, the optical lab, and the office is well stocked accordingly.
• Evaluate staff performance and provide additional training as necessary.
• Assist staff in their essential responsibilities, as necessary.
• Provide a safe, clean, organized and inviting environment for both patients and staff.

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent is required.
• Previous experience in ophthalmology is preferred.
• Previous experience in management and/or supervision is preferred.
• Previous experience in medical coding/billing is preferred.

COMPETENCIES:

• Excellent interpersonal, written and verbal communication skills
• Decisive leadership with above average judgment
• Detail oriented, self-starter, with strong organizational skills
• Able to effectively sustain multiple, simultaneous tasks
• Ability to lead, motivate, and promote a team environment
• Ability to build and maintain good rapport with the doctors, staff and patients, and handle situations with confidence, tact and resourcefulness
• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Demands:
  • Work requiring sustained periods of both sitting at a computer workstation and standing/walking
  • Regular use of hands and fingers for keyboarding and other standard office equipment
  • Ability to communicate effectively through verbal and written means
  • Ability to hear and understand spoken information in-person and via electronic means
  • Visual acuity to ensure the accuracy of work performed on screens and in documents
  • Ability to maintain focus and attention to detail for extended periods
• Work Environment: This position is based in a professional medical office setting that consists of a climate-controlled indoor environment with standard office noise levels that utilizes computers, phones, and related technology.
• Reasonable accommodations may be provided to qualified individuals with disabilities to enable performance of essential job functions, in accordance with applicable laws.