Job Description

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together. 

The Patient Services Coordinator performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics.

Primary Responsibilities:

• Prepares weekly reports including documentation for management regarding the status of Data Rap appointments and general patient information
• Oversees the membership report and ensure that information provided by the information technology department is updated on a bi-weekly basis to reflect all current patient data
• Coordinates initial patient contact and ensures patient eligibility to clinic and verifies that the appropriate primary care physician is listed prior to setting up appointments
• Prepares and mails out new patient packets to include welcome letter, magnets, bios, and appointment confirmation dates
• Initiates Comfort Care appointments for patients as needed and trouble shoots problems that may arise between Comfort Care and the patient
• Completes a monthly membership report to review new members and to check for patients that are not reachable
• Coordinates with PHC customer service for patients that are not reachable as well as involving management to take next steps to follow-up with the patient
• Validates patients' attestation sheets and conducts research to determine if and when a patient may need a follow-up visit
• Coordinates with the physicians and ensures a timely submission of the attestation sheets to the Data Rap department
• Reviews and tracks the Data Rap process to ensure patients are scheduled in a timely manner and or re-schedule as needed
• Provides customer service to patients in person and via phone. Greets patients as they arrive and ensures appropriate paperwork and accompanying documentation is completed and collected for patient file and billing
• Inputs and/or updates patient demographic information in RIS and advises on the collection of patient payment
• Schedule routine and follow-up appointments. Reviews all incoming faxes and routes to the appropriate area of the clinic
• Serves as a team lead as needed by the Clinic Administrator
• Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or GED
• 3+ years of experience working in a medical office
• Proficient in PC software computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications
• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualifications:

• Knowledge of medical terminology and anatomy
• Demonstrated planning, organizing, conflict resolution, negotiating and interpersonal skills
• Demonstrated independent problem identification/resolution and decision making skills
• Demonstrated ability to prioritize, plan, and handle multiple tasks, demands simultaneously
• Demonstrated solid communication and inter-personal skills
• Proven excellent written, verbal and communication skills

Physical & Mental Requirements:

• Ability to lift up to 30 pounds
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.