Job Description

Comprehensive Prosthetics & Orthotics (CPO) is seeking a dependable and organized Patient Services Coordinator to support our Naperville and Joliet clinics. This position will split time between both locations based on clinic scheduling and operational needs.

In this medical front office position, you will be the first point of contact for patients and help keep both clinics running smoothly. Primary responsibilities include welcoming patients, answering phones, scheduling appointments, completing patient registration, verifying insurance information, and supporting the clinical team.

This position is a strong fit for someone who enjoys helping people, communicates professionally, can manage multiple priorities, and is comfortable working at two clinic locations.

Essential Functions & Responsibilities

• Welcome patients, families, and visitors and assist with patient check in.
• Answer incoming calls and respond to patient questions professionally.
• Schedule, confirm, and coordinate patient appointments.
• Enter and update patient demographics and insurance information.
• Verify insurance coverage and communicate patient financial responsibilities.
• Collect required consent forms, HIPAA acknowledgments, and other patient documentation.
• Coordinate patient flow and help clinicians remain on schedule.
• Scan, organize, and maintain accurate patient records.
• Assist with routine billing and administrative responsibilities.
• Communicate with referral sources and internal departments.
• Maintain an organized, professional, and welcoming front office environment.
• Provide consistent administrative support at both the Naperville and Joliet clinics.

Required Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage several responsibilities in a busy clinic environment.
• Comfort using computers, office equipment, and data entry systems.
• Dependable attendance and availability to work the complete Monday through Friday day shift schedule.
• Reliable transportation and the ability to work at both the Naperville and Joliet locations.
• Authorization to work in the United States.

Preferred Qualifications

• At least one year of front desk, administrative, or patient service experience.
• Experience in a medical, dental, physical therapy, chiropractic, or other outpatient setting.
• Experience with patient scheduling, registration, or insurance verification.
• Familiarity with electronic health record or patient management systems.
• Knowledge of medical terminology.

Healthcare experience is preferred but not required. Candidates with strong experience in scheduling, administration, reception, or customer service in a busy environment are encouraged to apply.

Compensation & Benefits

• Fixed starting pay: $20.00 per hour.
• Pay increases to $21.00 per hour upon successful completion of the first 90 days of employment.
• Full time, Monday through Friday day shift schedule.
• Health, dental, and vision insurance.
• Paid time off.
• 401(k) with company match.
• Employee assistance program.
• Training and professional development opportunities.
• Opportunities for growth within a stable healthcare organization.

About Comprehensive Prosthetics & Orthotics (CPO)

Comprehensive Prosthetics & Orthotics is a leading Midwest provider of orthotic and prosthetic care. We combine advanced technology with compassionate, patient centered service to help people regain mobility, confidence, and independence.

Our Patient Services Coordinators are an important part of that mission. They create a welcoming patient experience while supporting the clinicians and administrative processes that keep our clinics operating effectively.

Equal Employment Opportunity Statement

Comprehensive Prosthetics & Orthotics is an Equal Opportunity Employer. We are committed to creating an inclusive environment and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.