Job Description

Job Location: Anchorage - ANCHORAGE, AK 99508JOB TITLE:  Patient Services Coordinator Lead
GENERAL SUMMARY OF DUTIES:  Responsible for assisting manager with day-to-day scheduling of staff, problem solving, training of new staff, supervising staff in manager’s absence. The Front desk lead serves as a liaison between the patient service coordinators, business office, nurses, physicians and patients.
SUPERVISON RECEIVED:  Reports to Support Services Manager
TYPICAL PHYSICAL DEMANDS:  Combination of sitting, standing, bending, stooping, and twisting. Requires sitting for long periods of time.  Must be able to lift/carry up to 25 pounds.  Working under stress and use of telephone required.  Manual dexterity required for use of calculator and computer keyboard.
TYPICAL WORKING CONDITIONS:  Work is performed in a busy office environment.   Frequent contact with patients, employees and outside agencies.  Occasional evening or weekend work.
ESSENTIAL FUNCTIONS: (This list may not include all of the duties assigned.)
- Performs all necessary functions required for Patient Services Coordinator. (See job description)
- Help coordinate the training of new team members and/or other employees.
- Ensure appropriate coverage during periods of unscheduled PTO, as well as departmental and staff meetings.
- Provide coverage when needed during staff shortage.
- Responsible for maintaining an efficient/effective patient flow pattern in conjunction with nurses, staff and physicians.
- Serves as back up for Medicaid Travel.
- Oversees the reception area, coordinates patient movement throughout Institute.
- Verifies patient insurance eligibility, copayments, and deductibles.
- Recover fees due at time of visit.
- Reconciles daily cash drawer and fee slips.​​​​​​​
PAY RANGE: $20-29/hr to start (dependent upon experience)
EMPLOYEE BENEFITS:
- Medical
- Dental
- Vision
- Colonial Life Elective Benefits
- Life Insurance
- Profit Sharing 401K
- HSA
- FSA
- Employee Assistance Program
- Wellness Program
- PTO- starting at up to 5.84 hours per pay period (increases with years of service)
- 8 paid holidays per year
- FMLA
This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

QualificationsEducation and

Experience: Must be a high school graduate with additional education desirable. At least 2yrs previous supervisory experience in a medical office setting required. Working knowledge of health insurance is required.
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