Facility: PEA - Pinnacle ENTA

Locations: Salisbury, North Carolina

Categories: Medical Group

Position Type: ['Full-Time']

Work Schedule Details: Monday-Thursday shifts between 7:30am-5:30pm & Friday 7am-12:30pm

Job Opening ID: ['180303']

Novant Health ENT & Allergy – Salisbury is seeking a Patient Services Coordinator IV to join our team. This role combines advanced referral management responsibilities with front-office patient support in a busy specialty practice. The ideal candidate will be comfortable working at the front desk, assisting patients with check-in and check-out, answering phones, scheduling appointments, verifying demographics and insurance information, and coordinating referrals and authorizations. This position serves as a key resource for both patients and staff, helping ensure a seamless and compassionate experience throughout the patient's care journey.

At Novant Health, we believe remarkable care starts with remarkable people. As a Patient Services Coordinator IV, you'll play a vital role in delivering exceptional service, supporting practice operations, and helping patients access the specialized ENT and allergy care they need.

When you join Novant Health as a Patient Services Coordinator IV, you will be able to:

• Grow your career through professional development and advancement opportunities
• Access tuition reimbursement and Future Forward education benefits
• Enjoy a competitive benefits package and Public Service Loan Forgiveness eligibility

Key Responsibilities

• Process and manage patient referrals, authorizations, and related follow-up activities for at least 50% of the role.
• Coordinate scheduling and patient access to ENT, allergy, and specialty services, testing, and follow-up care.
• Support front-desk operations, including patient check-in and check-out, appointment scheduling, and answering incoming phone calls.
• Verify and update patient demographics, insurance information, and registration details to ensure accurate medical records and billing.
• Serve as a welcoming first point of contact for patients, delivering exceptional customer service and a positive patient experience.
• Perform Dimensions super-user functions, including practice support with Epic workflows and troubleshooting.
• Monitor and manage miscellaneous work queues to ensure timely resolution of patient, clinical, and operational needs.
• Collaborate closely with providers, nursing staff, and care teams to coordinate patient care and facilitate efficient office operations.
• Maintain accurate documentation and ensure compliance with organizational policies and regulatory requirements