Job Description

What We Offer

Novant Health Elizabeth Pediatrics is seeking a full-time Patient Services Coordinator IV!

Work Schedule: Monday-Friday 8:00am-5:00pm, every third Saturday 8:00am-12:00pm

The Patient Services Coordinator IV is responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

When you join Novant Health as a Patient Services Coord IV, you will be able to:

• Build your skills and experience in a pediatric practice
• Work alongside an experienced, collaborative team
• Grow your career through professional development and advancement opportunities
• Access tuition reimbursement and Future Forward education benefits
• Enjoy a competitive benefits package and Public Service Loan Forgiveness eligibility

What You'll Do

Job responsibilities include:

• Manage and process patient referrals, ensuring timely coordination and follow-up.
• Complete patient registration accurately, maintain registration work queues, and verify required patient information.
• Answer incoming phone calls, triage requests to the appropriate department or location, and facilitate effective office communication.
• Monitor daily schedules, assist with appointment-related needs, and support efficient office operations.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

185738