Job Description

Facility: PUS - Presby UC Steelcroft

Locations: Charlotte, North Carolina

Categories: Medical Group

Position Type: ['PRN']

Work Schedule Details: As Needed: Monday-Friday 8:00am-5:00pm; 2-4 Saturday/ month 8:00am-1:00pm

Job Opening ID: ['189825']

What We Offer

Novant Health Steelecroft Pediatrics is seeking a PRN Patient Services Coordinator III!

Work Schedule: As Needed: Monday-Friday 8:00am-5:00pm; 2-4 Saturday/ month 8:00am-1:00pm

The Patient Services Coord III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

When you join Novant Health as a Patient Services Coord III, you will be able to:

• Build your skills and experience in a specialty practice
• Work alongside an experienced, collaborative team
• Grow your career through professional development and advancement opportunities

What You'll Do

• Greet and check in/check out patients while providing excellent customer service and ensuring an efficient patient flow.
• Answer and direct incoming phone calls, respond to patient inquiries, and relay messages to the appropriate staff members.
• Verify insurance coverage, collect copayments, and update patient demographic and insurance information accurately.
• Receive, distribute, and manage incoming faxes and other documentation to ensure timely processing and follow-up.
• Generate and monitor overdue well-child reports, contact patients as needed, and assist with scheduling follow-up appointments.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

189825