Job Description

**Job Summary:**

We are seeking a Patient Services Coordinator II to join our healthcare team. The ideal candidate will be responsible for coordinating patient appointments, handling patient inquiries, and ensuring excellent customer service.

**Qualifications:**

- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred

- Minimum of 2 years of experience in a healthcare or customer service role

- Proficiency in medical terminology and knowledge of insurance processes

- Excellent communication and interpersonal skills

- Strong organizational skills and attention to detail

**Responsibilities:**

- Schedule patient appointments and follow up to confirm attendance

- Greet and check in patients upon arrival, verifying demographic information

- Answer phone calls, emails, and in-person inquiries from patients and external parties

- Assist patients with completing necessary forms and documents

- Work closely with medical staff to ensure patient needs are met in a timely and efficient manner

- Maintain patient records and confidentiality in compliance with HIPAA regulations

- Collaborate with insurance providers to verify coverage and process claims accurately